Customer Service
1 month ago
What's on offer
Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
Annual Bonus Scheme
High-end and up-to-date tools to do the job well
On-site premium showroom (also the staff gym)
Monday to Friday with the option to work 1 day per week from home
24 days holiday in 2023, rising to 25 in 2024 (increasing further with long service)
Free parking
Free premium Italian coffee
Pension and Life Assurance Scheme
Private Medical Insurance
Corporate Wellness Programme and Wellness benefits
Retailer discounts portal and partner benefits
Employee Assistance Programme
Product Employee Purchase Scheme
Promoting from within is our first priority
Amazing people
Who we are
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.
At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world
The Role in a Nutshell
If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you
What you will do
Owning the customer order from order placement through to successful delivery, extraction, installation and snagging
Guarantee precise and timely order processing from quote confirmation to billing
Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
Frictionless delivery planning and management through the logistic portal: delivery date management, D&I (delivery and installation) job assignment & activity closing
Free stock optimization and managing of Purchase Orders to HQ, when required, assuring the correct stock movement management
Coordinate the purchase and D&I job assignment of non-Technogym products
Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
Constantly update CRM systems with all relevant information collected during customer service activities
Assure the proper management of Technogym Care Activities, providing adequate feedback to customers' enquiries
Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer
What you will have
3+ years’ relevant experience in Customer Service and/or logistics
Fluent in English
Customer Caring and Customer Orientation
Knowledge of ERP systems - SAP desirable
Project Management experience - principles in practice or qualification desirable (dealing with complexity)
Relationship building
Basic costs understanding
Accountability and sense of ownership of the customer needs
Empathy and active listening
CRM management knowledge
Problem solving and resilience
Solid communication skills - Verbal and written
Structured and process orientated - analytical with high attention to detail
Proficient in Outlook and MS Office packages
Passion for Sports, Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile
Technogym is an Equal Opportunities Employer
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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