Outpatient Experience Clerk
1 month ago
An exciting opportunity has become available for efficient and organised people to join our Outpatient Booking Team. The successful applicants must demonstrate good interpersonal and IT Skills.
Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western Hospital Outpatients Departments, in a busy environment and working to tight deadlines.
We need people who are able to work under pressure, and work well within established teams, whilst producing a high standard of customer service. Your aim will be to ensure that patients who visit the hospital will have a pleasant and positive experience by being courteous and professional at all times.
For more information on the roles available, please contact Yasmin Sarah's on 01793 605842
To develop and maintain an effective, friendly and professional clinics administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient management team, continually improve service delivery liaising with key stakeholders through effective staff and process management and control.
In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular patient Experience, quality and activity targets.
Be an advocate of Patient Experience across the Outpatient Departments, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
Our STAR values are the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
**Service**: We will always put our patients first
**Teamwork**: We will work together.
**Ambition**: We will aspire to provide the best service
**Respect**: We will act with integrity
1. Operationally responsible for day to day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.
1. Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.
1. Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.
2. Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
1. Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms.
1. Manage follow up patient wait list for service by validating the “Validation tool” completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame.
1. Ensure all patients attending clinic have a completed outcome entered in Medway, Partial or manual.
1. Liaise with nursing teams to ensure on the day delays are accurately and efficiently communicated to patients in depart.
Full duties can be found on the attached JD.
-
Outpatient Experience Clerk
4 weeks ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeAn exciting opportunity has become available for efficient and organised people to join our Outpatient Booking Team. The successful applicants must demonstrate good interpersonal and IT Skills. Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western Hospital Outpatients...
-
Outpatient Experience Clerk
4 weeks ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeAn exciting opportunity has become available for efficient and organised people to join out Outpatient Booking team. The successful applicants must demonstrate good interpersonal and IT Skills. Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western Hospital Outpatients...
-
Patient Experience Clerk
1 month ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen in Outpatients to support develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team,...
-
Patient Experience Clerk
1 month ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeResponsible for induction, training and development of all administration staff, identifying training needs and developing plans to ensure staff knowledge and skills remain at the appropriate level to deliver the expected standards for their roles. Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service...
-
Booking Centre Clerk
1 month ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeAn opportunity has arisen for a part-time Booking Clerk to join our Booking Centre Team, working 15 hours per week. You will be responsible for providing administrative and clerical cover for Outpatients. The post-holder should have excellent communication, organisational and interpersonalskills. The right person will have good keyboard skills, enjoy...
-
Patient Experience Clerk
2 weeks ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timePrevious applicants need not apply. To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve...
-
Patient Experience Clerk
4 weeks ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time**_We have permanent and fixed term contracts (6 months), full and part time opportunities available _** An exciting opportunity has become available for efficient and organised people to join our Outpatient Booking Team. The successful applicants must demonstrate good interpersonal and IT Skills. Knowledge of the NHS computer system would be an advantage,...
-
Patient Experience Clerk
1 month ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeJob summary * Previous applicants need not apply To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team,...
-
Ward Clerk
1 month ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeWe are looking to employ a ward clerk on Ampney Ward at The Great Western Hospital. You will need to be experienced in customer service and IT skills. The first person patients and their families see when coming to our ward are the ward clerk and that can make a difference to their whole experience. You will be joining one other ward clerk managed by the...
-
Transport Clerk
2 weeks ago
Swindon, United Kingdom Aligra Personnel Ltd Full timeOur highly respected client in Swindon is looking for a Transport Clerk to start immediately on an ongoing basis. Duties * Driver Briefing/Debriefing at start and end of shifts * Setting up driver packs * Populating TMS system and excel spreadsheets * Answering calls daily and passing on messages to relevant teams. * General day to day tasks...
-
Purchase Ledger Clerk
1 month ago
Swindon, United Kingdom red recruitment Full timeRed Recruitment are delighted to be recruiting for a Purchase Ledger Clerk on behalf of an independent connection provider who provide electrical services nationwide. This role is based in Swindon but does have the possibility for hybrid working. With manybenefits including social events this is a great opportunity to further your career! Benefits and...
-
Transport Clerk
1 week ago
Swindon, United Kingdom Aligra Personnel Ltd Full timeOur highly respected client in Swindon is looking for a Transport Clerk to start immediately on an ongoing basis.Duties * Driver Briefing/Debriefing at start and end of shifts * Setting up driver packs * Populating TMS system and excel spreadsheets * Answering calls daily and passing on messages to relevant teams. * General day to day tasks of a...
-
Unit Manager Outpatients Admin
1 month ago
Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full timeJob summary * Previous applicants need not apply* The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments. You will provide first line management of the Administration unit, with...
-
Accounts Payable Clerk
4 weeks ago
Swindon, United Kingdom Sheridan Maine Full time**Job Details**: **_“You live most of your life inside your head, make sure it’s a nice place to be.”_** Sheridan Maine is partnering with a Swindon based firm to recruit an experienced Accounts Payable Clerk into their busy finance team. The role will be a hybrid working arrangement with 2 or 3 days worked from home. **Responsibilities of the...
-
Parish Clerk and Rfo
1 month ago
Swindon, United Kingdom Lydiard Millicent Parish Council Full timeThe Council is looking for someone to join the team who will: - Fit in well in its friendly, committed, and flexible team. - Add value to the role and have the skills to lead on projects, working alongside the community**.** Lydiard Millicent Parish Council has a vacancy for a Parish Clerk/RFO. The post requires a self-motivated person with sound...
-
Purchase Ledger Clerk
4 days ago
Swindon, United Kingdom White Horse Employment Full time**Purchase Ledger Clerk** **£22,000 - £23,000** **Swindon** White Horse are supporting a long standing client with their continued growth, further strengthening their internal finance function. This is a great position for a new Purchase Ledger Clerk to join the business, supporting the high quality service they offer. They are a private equity backed...
-
Clerk to Local Governance Committee
2 weeks ago
Swindon, United Kingdom The White Horse Federation Full timePlease note that applications will be reviewed as received and should a suitable candidate be identified, we may close the vacancy early. Therefore, early application is encouraged. The first available interview date for this role is Thursday 14th March; there may be further opportunities, dependent on the number of applicants. The White Horse...
-
Careers and Work Experience Coordinator
1 week ago
Swindon, United Kingdom Teaching Personnel Full timePosition: Clerk to Local Governance Committee Location: Various locations within our network Job Type: Part-time, Permanent Salary: Competitive, based on experience A highly reputable and growing network of primary, secondary, and special schools is seeking a dedicated and professional Clerk to join their Local Governance Committee. Their schools are...
-
Careers and Work Experience Coordinator
2 weeks ago
Swindon, United Kingdom Teaching Personnel Full timePosition: Clerk to Local Governance Committee Location: Various locations within our network Job Type: Part-time, Permanent Salary: Competitive, based on experience A highly reputable and growing network of primary, secondary, and special schools is seeking a dedicated and professional Clerk to join their Local Governance Committee. Their schools are...
-
Clerk to Governors
1 month ago
Swindon, United Kingdom United Learning Full timeJob profile for ((name)) Clerk to Governors Clerk to Governors Swindon Academy08/05/2024 At Swindon Academy, we pride ourselves on a team of staff who are supportive, friendly, and dedicated to providing the very best teaching and learning for our students. Staff across the academy set a culture of high expectations and continuous improvement...