Customer Assistant

3 weeks ago

Stamford, United Kingdom Marks & Spencer Full time

**Work Pattern**:
**Sunday 1330-1730**
**Tuesday 1730 2130**
**Thursday 1730-2130**
**Saturday 1700-2100**

**You will be required to **attend a mandatory two day induction if successful, induction dates will be discussed at interview.**

**Inductions are held at 3 hub stores across the region therefore you may be expected to travel to a different store to complete this induction.**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

STAMFORD, LINCOLNSHIRE, ENGLAND;
Stamford SF

  • Customer Service Assistant

    4 weeks ago

    Stamford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Stamford Gate, CH8 7SG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Liasion Assistant/office Administrator

    3 weeks ago

    Stamford, United Kingdom Willowbrook Education Ltd Full time

    We are leading manufacturers of Furniture for the education sector and soft seating and are looking for a Customer Liaison Assistant/Office Assistant to join our busy team. The successful applicant will need the following: - An excellent telephone manner with a high standard of English, both written and verbal. - Previous experience using Microsoft Excel...

  • Customer Assistant

    2 weeks ago

    Stamford, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Sunday 17:00-2100** **Monday 19:00-23:00** **Thursday 19:00-23:00** **Saturday 19:00-23:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Advisor

    1 week ago

    Stamford, United Kingdom Boots Full time

    Summary Job Reference: - 210113BR Stamford, High Street Permanent Full-time | Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    3 weeks ago

    Stamford, United Kingdom Boots Full time

    Job Reference: 207836BR Stamford, High Street Permanent Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Customer Support Executive

    3 weeks ago

    Stamford, United Kingdom Henderson Brown Recruitment Full time

    Customer Support Executive Stamford Monday to Friday, 09:00 - 17:00 Are you a highly articulate and professional individual with a keen attention to detail? Henderson Brown is excited to partner with a local client in Stamford to find a talented Support Executive to join their team. This role is ideal for someone with excellent customer service skills and...

  • Customer Support Executive

    2 weeks ago

    Stamford, United Kingdom Henderson Brown Recruitment Ltd Full time

    Customer Support ExecutiveStamford Monday to Friday, 09:00 - 17:00Are you a highly articulate and professional individual with a keen attention to detail? Henderson Brown is excited to partner with a local client in Stamford to find a talented Support Executive to join their team. This role is ideal for someone with excellent customer service skills and the...

  • Customer Support Executive

    2 weeks ago

    Stamford, Lincolnshire, United Kingdom Henderson Brown Recruitment Ltd Full time

    Customer Support ExecutiveStamford Monday to Friday, 09:00 - 17:00Are you a highly articulate and professional individual with a keen attention to detail? Henderson Brown is excited to partner with a local client in Stamford to find a talented Support Executive to join their team. This role is ideal for someone with excellent customer service skills and the...

  • Customer Support Executive

    2 weeks ago

    Stamford, United Kingdom Henderson Brown Recruitment Full time

    Customer Support ExecutiveStamford Monday to Friday, 09:00 - 17:00Are you a highly articulate and professional individual with a keen attention to detail? Henderson Brown is excited to partner with a local client in Stamford to find a talented Support Executive to join their team. This role is ideal for someone with excellent customer service skills and the...

  • Customer Advisor Stamford

    2 weeks ago

    Stamford, Lincolnshire, United Kingdom Neal's Yard Remedies Full time

    We're currently looking for a Customer Advisor to join our Stamford team 14 hours per week.Our customer advisors are proactive in giving our customers a friendly welcome and an exceptional customer experience, sharing a passion for the brand, our products and store. They also contribute to creating a warm and friendly atmosphere and an outstanding store...

  • Customer Service Representative

    2 weeks ago

    Stamford, United Kingdom Moonstone Rentals Limited Full time

    **About us** Moonstone Rentals Limited is a small business in Stamford. We are professional, challenging and supportive. Our work environment includes: - Growth opportunities - On-the-job training - Relaxed atmosphere **Customer Service Representative** Are you a customer-focused individual who excels in a fast-paced environment? We are currently...

  • Customer Service Advisor

    4 weeks ago

    Stamford, United Kingdom Huntress Full time

    **Customer Service Administrator** **Essendine, Rutland** **Full time, Permanent** **9am - 5pm** **Benefits - Discretionary Bonus, flexible working environment, 25 days increasing with service, Long service awards, Life Assurance and more.** **The environment on offer here has an extremely supportive family feel, where everybody genuinely looks out for...

  • Customer Assistant-christmas-operations-stamford

    2 months ago

    Stamford, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Sunday 1700-2100** **Monday 1900-2300** **Thursday 1900-2300** **Saturday 1900-2300** **Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 - 06:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...

  • Customer Assistant-christmas-operations-stamford

    4 weeks ago

    Stamford, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Sunday 1700-2100** **Monday 1900-2300** **Thursday 1900-2300** **Saturday 1900-2300** **Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 - 06:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...

  • Customer Assistant

    2 weeks ago

    Stamford, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Sunday 17:00-21:00** **Tuesday 19:00-23:00** **Wednesday 19:00-23:00** **Saturday 19:00-23:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Service Executive

    2 weeks ago

    Stamford, Lincolnshire, United Kingdom Katie Strange Recruitment Full time

    This is a great opportunity for someone who is looking to move out of retail or hospitality and into a busy office role.If you enjoy speaking to customers, fantastic If you have an interest in sports or fashion, even betterThe successful applicant will work alongside a small and dedicated team and will naturally take on additional responsibilities as their...

  • Shop Assistant

    1 week ago

    Stamford, United Kingdom Nelsons Butchers Full time

    **Retail Shop Assistant** A fantastic opportunity has arisen within Nelsons Butchers to join our family run business as a **Retail Shop Assistant**. We are looking for a hardworking, responsible, reliable, versatile, and flexible person to fulfil this role. If you’re the type of person who can rise to challenge, enjoys overachieving, and is happy going...

  • Customer Advisor Stamford

    3 weeks ago

    Stamford, United Kingdom Neal's Yard Remedies Full time

    We're currently looking for a Customer Advisor to join our Stamford team 14 hours per week. Our customer advisors are proactive in giving our customers a friendly welcome and an exceptional customer experience, sharing a passion for the brand, our products and store. They also contribute to creating a warm and friendly atmosphere and an outstanding store...

  • Customer Sales Advisor

    3 weeks ago

    Stamford, United Kingdom Halfords Full time

    Age 22+ £10.00 per hour + performance related bonus - Age 21 £9.40 per hour + performance related bonus - Under 21 £8.00 per hour + performance related bonus This position is based at our Stamford store. Core hours are 16 per week plus overtime. Got a knack with customers? Ideally, you already have Retail sales experience but if you’ve worked in...

  • Customer Sales Advisor

    2 weeks ago

    Stamford, Lincolnshire, United Kingdom Halfords Full time

    Age 22+ £10.00 per hour + performance related bonus Age 21 £9.40 per hour + performance related bonus Under 21 £8.00 per hour + performance related bonusThis position is based at our Stamford store. Core hours are 16 per week plus overtime.Got a knack with customers?Ideally, you already have Retail sales experience but if you've worked in another customer...