Head of Unit

2 weeks ago

London, United Kingdom Driver and Vehicle Licensing Agency Full time

**Details**:
**Reference number**:

- 246896**Salary**:

- £50,238**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DVLA - Operations and Customer Service Directorate - Drivers Medical Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This role will require you to work on-site at our Birmingham office based in the city centre, very close to the main train station and other local transport links.About the job

**Job summary**:
Are you an authentic, visible leader with a future focussed mindset?

Do you have large scale operational delivery experience in a fast-paced environment?

Would you like the opportunity to shape the culture and direction of our new DVLA Birmingham office?

If so, we'd love to hear from you

**Job description**:
DVLA is looking to fill a newly created Senior Leadership role in Drivers Medical Group (DMG). DMG is part of the Operations and Customer Service Directorate (OCSD), which is the largest Directorate within DVLA with over 4,000 staff.

Drivers Medical Group are responsible for making licensing decisions for customers who have declared a relevant medical condition. Our cases range in complexity, but our role is the same for all customers - to make safe and proportionate licensing decisions in line with the relevant standard for fitness to drive.

This is a key operational leadership role with significant scope for development.

You will be the Senior Leader based at our new Birmingham office, working with colleagues to create a high performing culture, to deliver excellent customer service and first contact resolution where possible.

**Person specification**:
You will be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment, with the ability to lead teams to deliver high levels of performance.

You will promote diversity, inclusion and equality of opportunity, respecting differences, inspiring and motivating teams to be fully engaged in their work and dedicated to their role.

Embedding a strong strategic vision to others and developing team plans to deliver against Directorate and Departmental objectives, to ensure everyone understands their roles and business priorities.

You will be a visible, accessible, leader able to communicate confidently, provide clear direction, and show genuine care for colleagues.

Demonstrating positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.

You will have strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with stakeholders to generate commitment to goals.

**Responsibilities**

Key accountabilities of the role include:

- Lead the Group to:

- Achieve key performance targets, performance and quality standards
- Achieve internal targets and standards
- Improve efficiency and effectiveness
- Effectively manage risks
- Delivery of Electronic services
- Deliver Change across the Agency.
- Contribute to the Agency’s strategic business planning process by developing performance and quality standards and effectively managing all resources based on robust business intelligence.
- Advance and support the Agency’s strategic, organisational and cultural change programmes by, for example:

- Promoting changes and leading teams through the change process
- Delivering and monitoring the benefits brought by change
- Building team and management capability.
- Creating a culture that supports an environment of accountability and future proofs the workforce.
- Represent the Group/ Directorate/Agency’s view at senior management and stakeholder meetings.
- Developing and maintaining good working relationships internally and externally.

For an in-depth insight into the role please refer to the Role Profile.

**_ We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues._**

**About Operational Delivery Profession**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services_._

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 3 months.

**Behaviours**:
We'll assess you

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