Fines Officer(Ao)

2 weeks ago

Nottingham, United Kingdom Brook Street Full time

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Admin Officer (AO) Position - until mid March 2024 with probable extension

Full Time Monday to Friday 37 hours per week - £11.88 per hour

Brook Street are currently recruiting a Fines Officer (AO) for the Nottingham Justice Centre. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.

As a fines officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users.

The role will include but may not be limited to
- Creating and updating records on in-house computer system and using Microsoft Excel
- Interpreting information from a range of sources and making evidence-based decisions
- Printing and dispatch of court orders and preparation of court

Our client requires the following skills
- Good knowledge of Microsoft Word, Excel, Outlook and Teams
- Accurate data inputting skills and good attention to spelling and grammar
- Excellent communication skills both written and verbal
- Good customer service skills and ability to handle challenging calls
- Ability to follow instructions
- Ability to work as part of a team but also able to work independently
- Attention to detail and ability to prioritise workload

Full training will be given.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

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