Support Officer
4 months ago
Part-Time Support Officer (1st Line) - Ref: RT14923
£25,119-£28,770 per annum (pro-rata)
What are we looking for?
Someone who has excellent communication and customer service skills, who can ask the right questions, record the facts, enjoys solving problems and helping people and ideally has worked in an IT Customer Services Team previously.
About the job
The 1st Line IT Support Team are the first point of contact for all council IT users who need help with using, acquiring or changing their IT equipment which helps them do their day to day job; this is often to provide a front line service to the residents in Walsall for example a Highways Inspector, a Social Worker or a Councillor. The Team is responsible for communicating with users, understanding and accurately recording their problem or requirement in a service desk system and providing a resolution where possible, or passing to another team when appropriate.
View Job Description & Employee Specification
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
**Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
**Walsall Council is committed to Safer Recruitment.**
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
**Social Work Matters - Children's Social Worker Recruitment**
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
-
Business Support Officer
5 months ago
Walsall, United Kingdom Colbern Limited Full time127754-3199-2474 NCD Business Support Officer Walsall Contract £14.91 per hour Our client is looking for an experienced Business Support Officer - which is completely office based. Able to type quickly and efficiently using both hands. - Able to type up minutes during meetings. - Attend meetings with the Early Help and Social Care Team and type the...
-
Faculty Support Officer
2 months ago
Walsall, Walsall, United Kingdom University of Wolverhampton Full timeJob SummaryWe are seeking a highly organized and detail-oriented Schools and Programmes Coordinator to provide administrative support to the Faculty of Education, Health and Wellbeing at the University of Wolverhampton.Key ResponsibilitiesProvide high-level administrative support to staff and students, including service courses, programmes, committees,...
-
Faculty Support Officer
2 months ago
Walsall, Walsall, United Kingdom University of Wolverhampton Full timeJob SummaryWe are seeking a highly organized and detail-oriented Schools and Programmes Coordinator to provide administrative support to the Faculty of Education, Health and Wellbeing at the University of Wolverhampton.Key ResponsibilitiesProvide high-level administrative support to staff and students, including service courses, programmes, committees,...
-
Mobile Support Officer
2 weeks ago
Walsall, United Kingdom Blue Arroww Full timeJoin Our Team and Help Keep Your Community Safe!Are you passionate about making a real impact? Join a respected local government organisation as a Mobile Support Officer (MSO) and be part of our essential Electronic Tagging Service Team. No experience? No problem! We provide full training.Why Apply?* Hands-on, meaningful work* Supportive, inclusive...
-
Business Support Officer
5 months ago
Walsall, United Kingdom Akton Recruitment Full time**Business Support Officer** **Walsall** **£19.38/hr** **Start date: ASAP** AKTON recruitment is working closely with the local authorities and we are looking for a Business Support Officer in the Walsall area. 3 - 6 months contract. All applicants must be able to use both hands to type and be able to work in a fast paced environment. Strong...
-
Business Support Officer
5 months ago
Walsall, United Kingdom Fox Morris Group Full time**Business Support Officer - Walsall Council (Office Based - WV12)** **3 + Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - You've got administrative and organisational skills. - Touch typing abilities and minute-taking abilities. - Excellent communication and interpersonal skills. -...
-
Security Officer
5 months ago
Walsall, United Kingdom Universal Support Services Group Ltd Full timeUSSG is currently seeking to employ a experianced SIA licensed security officer in the Walsall area. The succesful applicant will be deployed to a local supermarket. Shift times Monday to Saturday 1100-1900 **Responsibilities**: - Patrol and monitor premises regularly to maintain a safe and secure environment - Monitor surveillance cameras and alarms to...
-
Business Support Officer
4 months ago
Walsall, United Kingdom Colbern Limited Full time905024-8743-2438 NCD Business Support Officer Willenhall Contract £14.91 per hour Our client is looking for an experienced Business Support Officer. Onsite full time, North Locality Hub, Willenhall 1. Main purpose of the job role: - To provide an effective administration and business support service, including initiating, undertaking and completion of...
-
Administrative Support Officer
4 weeks ago
Walsall, Walsall, United Kingdom Teaching vacancies Full timeJob DetailsThe Ladder School is seeking an exceptional Attendance Manager to join our team, supporting the Head of Operations to ensure the school runs smoothly. This role involves supporting attendance and general administrative duties, contributing to the efficient operation of the Admin Office.Key ResponsibilitiesSupport the Head of Operations in ensuring...
-
Administrative Support Officer
4 weeks ago
Walsall, Walsall, United Kingdom Teaching vacancies Full timeJob DetailsThe Ladder School is seeking an exceptional Attendance Manager to join our team, supporting the Head of Operations to ensure the school runs smoothly. This role involves supporting attendance and general administrative duties, contributing to the efficient operation of the Admin Office.Key ResponsibilitiesSupport the Head of Operations in ensuring...
-
Vulnerable Adult Support Officer
2 months ago
Walsall, Walsall, United Kingdom Service Care Solutions Full timeJob Summary:Service Care Solutions is seeking a highly skilled and dedicated individual to join our team as a Brokerage Officer in Adult Social Care. As a key member of our team, you will play a vital role in supporting vulnerable adults and ensuring they receive the best possible care.Key Responsibilities:Support and Escalation: Handle concerns or capacity...
-
Second Line Support Officer
5 months ago
Walsall, United Kingdom Colbern Limited Full time980957-9493-23325 NCD Second Line Support Officer Walsall Contract £16.63 per hour PAYE or £21.62 per hour Limited paid via Umbrella Company inside IR35 Our client is looking for an experienced Second Line Support Officer. - Responsible for the delivery of 2nd line DaTS support as a team member of the Service Desk team - Ensuring service performance is...
-
Police Community Support Officer
4 months ago
Walsall, United Kingdom West Midlands Police Full time**Grade: PCSO Level 2** **Salary: £26,232 - £27,690 per annum** **Are you looking for a new career where you can make a real difference to the communities of the West Midlands?** West Midlands Police are currently recruiting Police Community Support Officers (PCSOs) and this could be the role for you! **About the role**: Police Community Support...
-
Second Line Support Officer
5 months ago
Walsall, United Kingdom OWOA Full time**Second Line Support Officer** **Location**: Walsall **Main Purpose of the Job Role**: As a Second Line Support Officer within the Service Desk team, your primary responsibility will be to deliver second line support while ensuring service performance aligns with established parameters. You'll provide guidance, mentoring, and day-to-day support to...
-
Attendance Officer
2 months ago
Walsall, Walsall, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a dedicated Attendance Officer to join our team in supporting the attendance and welfare of pupils in our community.Key Responsibilities:• Conduct home visits to ensure the attendance and wellbeing of pupils.• Collaborate with educational teams and families to promote school attendance.• Contribute to the...
-
Attendance Officer
2 months ago
Walsall, Walsall, United Kingdom CRA GROUP LIMITED Full timeJob Summary:CRA GROUP LIMITED is seeking a dedicated Attendance Officer to join our team in supporting the attendance and welfare of pupils in our community.Key Responsibilities:• Conduct home visits to ensure the attendance and wellbeing of pupils.• Collaborate with educational teams and families to promote school attendance.• Contribute to the...
-
Care Group Support Officer
5 months ago
Walsall, United Kingdom Walsall Healthcare NHS Trust Full timeApplications are invited to join the Endoscopy team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient...
-
Hgl13 - Supported Housing Officer
5 months ago
Walsall, United Kingdom YMCA Black Country Group Full time**Job Title**: Supported Housing Officer **Location**: YMCA Green Lane, Walsall, West Midlands, WS2 8HE**Responsible t** **o**: Housing Services Manager**Working Hours***: 37.5 hours per week as determined by the needs of the residents. Due to the nature of the post evenings, weekends and Bank Holidays work may be necessary. **Annual Leave**: 20 days per...
-
Business Support Officer Cs Eh and Sc
5 months ago
Walsall, United Kingdom Walsall Council Full time**Business Support Officers - Ref: RT01124** **Salary G5: £25,119 - £28,770 per annum** **Contract: Permanent, full-time** We are looking for enthusiastic, can do approach, experienced Business Support Officers to provide a wide range of complex administration and business support activities to our Children Services professionals, activities will include...
-
Mobile Support Officer
6 days ago
Walsall, Walsall, United Kingdom Blue Arroww Full timeJob Summary: We are seeking a Mobile Support Officer to join our Electronic Tagging Service Team. As a Mobile Support Officer, you will play a crucial role in supporting the community by providing essential services.Key Responsibilities:Provide support to the community through our Electronic Tagging ServiceWork collaboratively with the team to achieve our...