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Housekeeping Floor Supervisor, The Savoy

3 months ago

London, United Kingdom FAIRMONT Full time

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

**Job Description**:
**Job title**:Housekeeping Floor Supervisor

**Department**:Housekeeping

**Inspired & supported by**: Executive Housekeeper

**Salary**: £35,160 (including service charge)

**Your purpose will be**:
To support the housekeeping leadership in all areas to ensure consistency and excellence in service standards. To drive quality through support, development and training of the guest servicing agents and HOH porters.

**You will be accountable for**:

- Taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness
- Ensuring the seamless running of the housekeeping department alongside the housekeeping leadership
- Providing support and supervision for all areas and colleagues within the housekeeping and laundry team
- Driving quality through high attention to detail and seeking every opportunity to enhance and personalise the guest experience

**Your key responsibilities & contribution will be**:

- Supervising the work of guest servicing agents and HOH porters taking corrective action when needed and taking each opportunity to train and develop colleagues
- Opening/closing of the department as per rota. Assigning daily tasks and special duties
- Administration tasks including rotas, stationary orders, attendance records
- Room inspections in line with our service standards and acknowledging guest preferences
- Room audits in order to monitor colleague progress and drive performance
- Running handover meetings
- Ensure all relevant areas are clean, tidy and fully stocked
- Building relationships and working closely with other teams in the hotel
- Working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms
- Reporting all maintenance issues/upholstery repairs through the correct channels and taking ownership to ensure complete follow up
- Accurate recording and follow up of guest requests/special requests
- Ensuring public area cleanliness
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- To be fully knowledgeable of all hotel services and facilities to proactively assist guests
- Other duties as specified by Housekeeping Leadership.

**Qualifications**:
**What you will need to do this role**:
**Essential**:

- 3 - 5 years’ experience within a luxury hospitality environment
- The ability to prioritise and organise, meeting deadlines with quality results
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Physically fit. Frequently reaching, standing and walking.
- ‘Can do’ attitude and able to adapt to changes
- Problem solving abilities
- High level of attention to detail
- Outstanding communication skills, both written & spoken
- Demonstrate honesty and integrity
- Hands on approach and fully flexible at work (flexible in hours and days available to work, specially evenings and weekends)

**Desirable**:

- Prior supervisory experience
- Experience in multiple areas of the housekeeping function such as the laundry service, administration and leading people

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information
**What’s in it for you?**
- Being part of The Savoy family - our culture is unique
- We will trust, empower and develop you to fulfil your potential
- You will benefit from training and development opportunities
- We have regular social events
- Competitive Salary and benefits including pension and life assurance
- Laundry services & dry cleaning for uniform
- 31 days of holiday (including Public holidays)
- Colleague restaurant
- Colleague gym facility
- Employee assistance program
- Cycle to work scheme
- Savoy Hotel discount, and discounts in Accor hotels
- And last but not least you will get to work with a team of EXTRAORDINARY people