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Self-storage Sales Consultant

4 months ago

Bridgwater, United Kingdom Squab Storage Bridgwater LTD Full time

Job Title**:Self-Storage Sales Consultant**

Team**:Self-Storage**

Responsible To**:Self-Storage Manager in Bridgwater**

Responsible For**:n/a**

**General Description**

Reporting to the current self-storage manager you will be required to help secure new self-storage customers and support the existing customer base at Squab Storage Bridgwater. This will be over the phone, as well as on a face-to-face basis.

You will be responsible for supporting sales opportunities from new and existing clients (Both businesses and the general public) and provide exceptional customer service on a daily basis.

You will also be required to carry out tasks to maintain the overall appearance of the self-storage facility.

**Role Responsibilities**
- Providing customers visiting the site with a tour of the facilities ensuring that all key sales points are highlighted and demonstrated clearly.
- Managing customer sales and ensuring paperwork, ID checks and any additional sales are handled correctly, and entered into our customer management database.
- Dealing with any customer enquiries relating to their contract or account in a timely manner.
- Generating & sending out invoices, handling payments and chasing overdue accounts
- Following all company procedures and standards relating to HR, Quality and Health & Safety
- Take a flexible approach to working as part of a team, or as an individual and self-driven and confident working alone when applicable.
- Undertaking all other duties as reasonably requested by the Company

**Details**

You will be expected to work 40 hours per week with the capability to work Saturday mornings on a rota basis.

**Person Specification**

This role is suited to an individual that has excellent communication & administration skills, who is friendly, has a ‘can do’ attitude, with an aim of always exceeding customer expectations.

**Essential**

Strong interpersonal skills with the ability to build rapport with both customers & colleagues, both face to face and also on the phone.

Excellent organisation skills with the ability to prioritise tasks.

A high level of confidence and resilience in dealing with customer interactions.

IT skills in MS Office and experience in use of IT systems e.g. word processing, Excel, Powerpoint.

**Desirable**

‘Front of house’ sales experience with administration expertise.

Positive approach to learning new software as required.

A high level of confidence and resilience in dealing with customer interactions.

IT skills in MS Office and experience in use of IT systems e.g. word processing, Excel, Powerpoint.

**Working Conditions**

**Health & Safety at Work**

To take responsibility for your own and others health, safety and wellbeing and undertake health and safety duties and responsibilities for your role as specified within Squab Personnel’s Health & Safety Policy, and all other relevant health and safety policies, arrangements, procedures, systems of work as specified for the role.

**Potential Hazards & Risks**

The potential significant hazard(s) and risk(s) for this job are identified below. The purpose of recording this information on the job description is so that the health status of the potential and actual post-holders can be assessed with regard to the significant hazards and risks. These hazards and risk should be based on the appropriate activity, process and/or operation risk assessment whereby all of the significant risks are identified, recorded and appropriately controlled. The list below is not an exhaustive list because risks could arise out of or in connection with any work activity.

**Use of Display Screen Equipment**

**Face to face contact with the public**

**Lone Working**

**Company Vision**

All team members are expected to continually strive to attain the company vision and levels of service for Squab associated businesses.

Our vision is to become the number one choice for moving and storage to homes and businesses within the Midlands areas and beyond. We aim to achieve this by consistently meeting our customer’s expectations in the services we deliver and exceedingly as often as possible.

As a family business it is vital that our customer service levels remain high and we approach all enquiries with a ‘can do’ attitude

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bridgwater, TA6 6DD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 01/10/2023
Expected start date: 01/10/2023