Customer Success Executive

6 months ago

London, United Kingdom Sport Betting Community Ltd Full time

**Job Title**:
Customer Success Executive (SBC Events)

**Line manager’s job**:
Head of Customer Success or Customer Success Manager

**Department**:
Events

**Core hours**:
Mon to Fri 9am-6pm, but must be flexible around events in global markets

**Compensation**:
£28k - £32k plus Bonus of 5%

**Based**:
London
Per Hybrid Working Policy (2 - 3 days per week office based)

**Business travel**:
Required to travel to main SBC events in Europe

**ABOUT SBC**

**SBC** connects people and companies to drive business within the sports betting, iGaming and payment industries through its global events, media and advisory business.

SBC is part of the **Sport Global Group** of companies. Headquartered in London, the group has over 120 employees across Europe, the US and Latin America. With ambitious expansion plans, SBC is a high growth and innovative company focused on customer commitment and quality.

**SBC EVENTS** are known throughout the betting &; gaming industries as the most high level and quality led regional events, with flagship events such as SBC Summit (Lisbon), SBC Summit North America, SBC Summit Latinoamérica, SBC Summit Rio, SBC Summit CIS and the Canadian Gaming Summit. SBC also organises highly targeted and niche industry networking events, such as the CasinoBeats Summit in Malta, SBC Awards (Europe, Latam and the US), Sports Betting Hall of Fame, London Baby, Vegas Baby, and Malta Baby.

and the SBC Leaders Magazine.

**SBC LEADERS** is an invitation-only membership of the industry’s most influential operators formed with a goal to bring the industry’s best together in order to share ideas, collaborate on major issues, push innovation, and elevate the overall image of our industry through the promotion of its achievements.

**AFFILIATE LEADERS** is connecting Affiliates and Digital Marketers across the world to share ideas, push innovation and drive change.

**SBC ADVISORY PARTNERS** is the consulting and intermediary service for sports, fintech, sports betting & iGaming organisations that is focused on market insight. Its highly experienced and connected team has deep industry roots built through its global conferences and media reach.

**ABOUT THE OPPORTUNITY**

The Customer Success team is responsible for the customer relationship from the point of sale, acting as the first point of contact and manages delivery of the sponsorships and ensuring customer satisfaction with the value that they receive.

When a new contract is signed by a client, the sales team will introduce the Customer Success team and from here, it is the responsibility of Customer Success to ensure all relevant teams are made aware of the items included in the sponsorship, project manage the execution, and lead the relationship with the client. It is also important to represent the client, internally within SBC, to ensure they receive the best customer service possible, both with the logístical elements and the overall experience.

The Customer Success Executive is first and foremost a customer facing role, that will suit someone who likes interacting and building relationships with people. You will also need to be very organised, taking accountability to ensure that no detail is overlooked in the successful delivery of each sponsorship, and an adept problem solver to find solutions to keep the customer satisfied when things don’t go as planned both on-site and during event preparations.

The Customer Success team sits within the larger events team, and works closely with all teams including their colleagues in Events Operations, as well as the Conference Production, Design and Marketing teams, to ensure that all elements of the sponsorship packages are planned and delivered optimally. The Customer Success Executive will also work very closely with their allocated Sales lead ensuring that accounts are seamlessly managed from sale through to delivery.

To successfully deliver sponsorships and ensure customer satisfaction, it is vital that internal reporting is accurate and kept up to date so are looking for someone with an eye for detail, who is up for a challenge and can work on multiple tasks and hit deadlines.

As the Customer Success Executive has responsibility for their assigned customers across all of the events that they participate in, this role will involve travelling to certain SBC events and wider industry events.

**ABOUT YOU**
- Highly organised and process driven with effective and efficient administrative skills
- Strong communicator and proactive problem solver with a natural ability to build relationships
- Accountability to deliver work to a high standard with a key focus on attention to detail
- Demonstrable evidence of working collaboratively in a team environment with the ability to manage workload as well as use initiative whilst working alone
- Ability to understand precise customer requirements and confident to manage customer issues and escalate as necessary
- Flexible to work with varying

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