Operations Performance Leader

2 weeks ago

Ilford, United Kingdom Royal Mail Group Full time

**Job reference number **297630**

Operations Performance Leader (OPL) - Ilford & Romford

Salary starting at £58,000, 18% bonus potential, 27.5 days annual leave and pension

Full time

Permanent

Royal Mail and Our Evolving Journey:
With a rich history and trusted reputation, Royal Mail is a prominent and respected brand in the UK. Our commitment to connecting people and businesses remains unwavering, and we are dedicated to delivering exceptional results for our customers.

As a thriving organisation, Royal Mail continuously adapts and enhances its operations. We cover every delivery point in the UK, with over 30 million daily customer touchpoints. With 165,000 employees, 80,000 PDAs, and 25,000 end IT users, we are on an exciting transformational journey. Our focus is on investing in security, processes, and people to drive growth, especially in parcel and packet volumes and online services.

At Royal Mail, we boast the largest "Feet on the Street" network, consisting of over 85,000 postmen and women. We are also proud to have the lowest reported carbon emissions per parcel among major UK delivery companies. Our commitment to sustainability is reflected in our investments in electric vehicles and drones.
The RMG Operations team is leading change throughout the organisation, defining and implementing new solutions, services, and ways of working. We seek talented individuals with experience working at scale and pace to join us in achieving our goals.

Role: Operations Performance Leader (OPL)
The Royal Mail Operations team is passionate about delivering exceptional service and outstanding experiences to our customers. We are seeking an Operations Performance Leader (OPL) who will play a critical role in driving performance improvement and cultivating a culture of accountability within our community of COMs (Customer Operations Managers). By joining Royal Mail, you will have the opportunity to make a significant impact by coaching, supporting, and developing COMs to enhance their leadership capabilities and drive continuous performance improvement. This role focuses on fostering collaboration, building networks, and empowering individuals to take ownership of their performance and compliance.

Job Purpose:
As an Operations Performance Leader, line managing a large team of managers you will provide performance coaching to a community of Customer Operations Managers (COMs) who are responsible for ensuring that all letters and parcels are delivered out of their own Delivery Offices. The OPL focuses on driving performance improvement and instilling a culture of accountability. You will collaborate closely with COMs, using performance data and feedback to identify areas for improvement and deliver targeted coaching interventions. Your role will involve utilising coaching toolkits, promoting continuous improvement, and supporting COMs in achieving unit performance goals. Additionally, you will foster collaborative networks, engage stakeholders, and champion learning and development opportunities to maximise performance across the community.

Key Responsibilities:

- Adopt a coaching approach to drive excellent customer service and maximise performance against key metrics and scorecard measures.
- Engage with Customer Operations Managers to provide coaching and support in areas requiring performance improvement.
- Deliver coaching interventions aligned with performance requirements, quality assurance, safety, fleet management, resource management, and change deployment.
- Utilise a scorecard dashboard to review and improve performance, making data-driven decisions.
- Enable operational excellence, continuous improvement, and consistency by empowering COMs to own and improve performance.
- Champion learning and development, enhancing the knowledge and capabilities of COMs to achieve unit performance goals.
- Foster a team culture of communication, celebrating achievements, and focusing on opportunities for improvement.
- Collaborate with the COM team to mobilise cover roles and Workplace Coaches, ensuring ongoing support and sustainability through networks.
- Foster collaborative networks and community clusters, facilitating knowledge sharing and best practices among COMs.
- Build strong relationships with trade unions, holding regular meetings to promote collaboration and address any concerns.
- Resolve conflicts and disagreements in accordance with dispute resolution procedures.

Qualifications and Experience Required:

- Expert operational knowledge of a logistics operation.
- Understanding of continuous improvement tools and techniques

**About Us**

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee

  • Head of Leaders Office

    3 days ago

    Ilford, United Kingdom Games & gears Full time

    To provide strategic support, research and senior policy advice to the Leader on sensitive and complex issues. Initiate, draft and produce briefing material and ensure any follow up action is taken to support the Leader of the Council to fulfill their role. To provide a link between the political administration and the Council’s senior leadership team,...

  • Graduate Business Development Representative

    4 days ago

    Ilford, United Kingdom BMS Performance Ltd Full time

    **About the Company**: Our client is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Their modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. They havea stellar team of nearly 4,000 worldwide employees who are passionate about...

  • Curriculum Leader for Economics and Business Department

    Found in: beBee S GB - 6 days ago

    Ilford, United Kingdom Oaks Park High School Full time

    Position: Curriculum Leader for Economics and Business DepartmentSalary Scale: MPS/UPS + TLR 1BCommencement Date: September 2024An Exceptional Leadership Opportunity AwaitsOaks Park High School, a beacon of academic excellence and community spirit, is seeking an exceptional Curriculum Leader for Economics and Business Studies. This role is more than a job;...

  • Curriculum Leader for Economics and Business Department

    Found in: beBee jobs GB - 6 days ago

    Ilford, Greater London, United Kingdom Oaks Park High School Full time

    Position: Curriculum Leader for Economics and Business DepartmentSalary Scale: MPS/UPS + TLR 1BCommencement Date: September 2024An Exceptional Leadership Opportunity AwaitsOaks Park High School, a beacon of academic excellence and community spirit, is seeking an exceptional Curriculum Leader for Economics and Business Studies. This role is more than a job;...

  • Graduate Sales Executive

    4 days ago

    Ilford, United Kingdom BMS Performance Ltd Full time

    **Exciting Graduate Sales Executive position. No experience required!**: - **Global company, operating across 15 countries**: - **£26k basic, professionally accredited sales training in first 12 months** **The Company**: Established in the 1940's, this company are experts in providing a range of services to the global construction industry. Their diverse...

  • Call Centre Operator

    5 days ago

    Ilford, United Kingdom LUNEL ASSOCIATES LIMITED Full time

    **Have you got excellent telephone and customer service skills?** **Are you great with people and enjoy providing excellent customer service?** If so, the Lunel Associates Limited is the place for you. The role will involve resolving any customer neds queries over the phone. Within the team they provide excellent customer service to a wide range of...

  • External Site Manager

    Found in: Whatjobs ES C2 - 1 week ago

    Ilford, United Kingdom Fawkes & Reece London Full time

    Fawkes & Reece is recruiting for a tier one contractor who are market leaders in the construction industry. They have been in the industry for a long time and are a certified main contractor who are currently recruiting for a External Site Manager.You will be an External Site Manager on a large scheme based in Ilford, you must have experience in external...

  • Senior Administrator

    3 days ago

    Ilford, United Kingdom Operose Health Full time

    Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 600,000 patients across 66 GP practices and in community services in ten locations. We are proud to be an accredited Living Wage employer. **Job Description**: - Location: Ilford. - You will...

  • Accounts Executive

    3 weeks ago

    Ilford, United Kingdom Bennett and Game Recruitment LTD Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover. They have specialist knowledge of: Professional Drivers Landlords Business Motor Trade Fleet...

  • Accounts Executive

    Found in: Whatjobs ES C2 - 1 week ago

    Ilford, United Kingdom Bennett and Game Recruitment LTD Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover.They have specialist knowledge of:Professional DriversLandlordsBusinessMotor TradeFleet They...

  • Pa/administrator

    5 days ago

    Ilford, United Kingdom Britannia Pharmacy Full time

    We are seeking a competent, motivated and experienced PA / Administrator to join our Head Office team in Ilford. You will provide secretarial and administrative support to our 2 Directors and Manager. We are an independent pharmacy company, employing 400 staff and have 33 operating locations, as well as a property portfolio. Your duties will involve...

  • Accounts Executive

    Found in: beBee S GB - 2 weeks ago

    Ilford, United Kingdom Bennett and Game Recruitment LTD Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover.They have specialist knowledge of:Professional DriversLandlordsBusinessMotor TradeFleet They...

  • Account Executive

    Found in: Whatjobs ES C2 - 1 week ago

    Ilford, United Kingdom Bennett & Game Recruitment Limited Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover. They have specialist knowledge of: Professional Drivers Landlords Business Motor Trade Fleet...

  • Account Executive

    Found in: Appcast UK C C2 - 2 weeks ago

    Ilford, United Kingdom Bennett & Game Recruitment Limited Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover.They have specialist knowledge of:Professional DriversLandlordsBusinessMotor TradeFleetThey...

  • Account Executive

    Found in: Talent UK 2A C2 - 2 weeks ago

    Ilford, United Kingdom Bennett & Game Recruitment Limited Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover.They have specialist knowledge of:Professional DriversLandlordsBusinessMotor TradeFleetThey...

  • Account Executive

    Found in: Appcast UK C2 - 2 weeks ago

    Ilford, United Kingdom Bennett & Game Recruitment Limited Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover.They have specialist knowledge of:Professional DriversLandlordsBusinessMotor TradeFleetThey...

  • Account Executive

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Ilford, United Kingdom Bennett & Game Recruitment Limited Full time

    Forward thinking insurance firm based in Ilford, are recruiting for an Operations Director/Accounts Executive to join their growing firm. This company pride themselves on providing insurance at an affordable price, taking the time and hassle out of arranging cover.They have specialist knowledge of:Professional DriversLandlordsBusinessMotor TradeFleetThey...

  • Payroll & Invoicing Administrator

    22 minutes ago

    Ilford, United Kingdom Euro Site Services Ltd Full time

    ESS has an immediate requirement for a full time Payroll and Invoicing Administrator to work within our busy recruitment business providing payroll and invoicing support to our accounts department. **About Us** Euro Site Services (ESS) is an established recruitment business with 30 year’s experience providing innovative, cost-effective manpower solutions...

  • Lead Iqa

    3 weeks ago

    Ilford, United Kingdom Trigon Recruitment Full time

    **Role: - Quality and Performance Manager** **Location: - Bromley by Bow** **Salary: - £34,000** As an integral member of the regional team, you will have the responsibility for leading operational delivery staff to deliver outstanding curriculum to our learners, while ensuring a quality service to all learners, in-line with OFSTED, Awarding...

  • Consultant Ophthalmologist

    Found in: beBee S GB - 3 weeks ago

    Ilford, United Kingdom Practice Plus Group Full time

    About The RoleGive people better access to the care they deserve.Bring your expertise and skills in ophthalmic procedures and join our multi-disciplined medical team, working across our Ilford hospital and Gillingham Surgical Centre site.Everything we do is focused on providing a high standard of safe and effective patient care. Our facilities are modern,...