Communications and Engagement Manager

2 weeks ago

Purfleet, United Kingdom Carpetright plc Full time

**Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energyenvironments.**

**With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experienceand inspire our colleagues. And our work is only just beginning.**

**It's not just our customers that we want to keep smiling, it’s our people too. We strive to create an environment where colleagues have a fantastic experience. By joining the team, you’ll have the opportunity to make a real impact on the continueddevelopment or our people and the business.**

**The Opportunity: Communications and Engagement Manager - Hybrid, Purfleet, Essex.**

This is an exciting opportunity to make a real difference, ensuring that Carpetright is an employer of choice, and we retain the best talent. Join us in leading and driving our colleague engagement and retention, enabling business growth through the management,implementation, and delivery of the most compelling and innovative communication and engagement strategies to maximise colleague engagement.

**About The Opportunity**:

- Develop an internal comms, engagement & retention strategy, with associated roadmap.
- Develop and deliver all internal communications and colleague engagement/retention activities across Carpetright UK, ensuring our colleagues are informed and positively talk about us as an employer of choice.
- Deliver engaging communications (using a variety of methodologies) across our various channels including retail stores, head office and warehouse.
- Take ownership of our company intranet (Interact) ensuring content is relevant, current, and engaging.
- Lead on the design, delivery, and execution of internal events.
- Create an annual communications calendar which considers key events, timelines, and opportunities to engage with colleagues.
- Take ownership for creating a sense of belonging across the business through our Carpetright Connects programme.
- Develop communications using a variety of mediums (written, video etc) to reach our colleagues across the business.
- Analyse business and HR data to identify areas of opportunity for effective engagement activities.
- Lead on development and promotion of our EVP
- Take steps to understand the drivers of engagement & retention within the business and put in place programmes to leverage those levers.
- Take ownership of a companywide colleague engagement surveys (plus other colleague surveys) including ensuring there are business/departmental action plans in place based on the output
- Create meaningful data and reporting to demonstrate progress.
- Create regular updates for the senior leadership team on the 'feeling’ from the business with recommendations on how to improve engagement.
- Be the authority on all thing’s comms, engagement, and retention within the organisation. Use experience, insights and thought leadership to challenge the status quo.
- Take steps to really engage stakeholders in the challenges and take ownership for the solutions.
- Work with department leaders to create specific plans in each area to help engage and retain colleagues.

**About Your Experience**:

- Substantial communications experience at manager level, preferable in a large and fast-paced organisation (ideally a multi-site retail environment)
- Proven experience designing and delivering communications programmes that effectively brought commercial objectives to life, including engagement data.
- A solid track record of improving engagement and retention within a distributed retail organisation.
- Proven exemplary written and verbal communications skills, plus experience storytelling in other mediums such as video or major in-person/hybrid events.
- Well-developed analytical capability with the ability to present insights in a concise and simple way but with maximum impact.

**About You**:

- Ability to translate the business strategy into compelling stories for the end user.
- Passionate about people and helping them feel part of something bigger.
- Able to find the balance between impactful colleague communications and translating that into commercial language for business leaders.
- Ability to create a strong impact with **gravitas** and high energy levels.
- Significant personal resilience and ability to cope with a demanding work schedule.
- People oriented thinking: creating a culture of mutual respect where everyone is treated fairly and has a voice.
- Atalented and collaborative leader,adeptat engaging, motivating,anddevelopingteams across the business through periods of extensive and relentless change.
- A team player, dynamic and enthusiastic, with a 'can do’ attitude and a passion to be the best.
- Genuinely interested in the performance of the business, rather than a single focus on their own area of expertise.
- **Strong attention to detail** and sees the bigger picture. Able to move seamlessly from focussing on detail to the broad strategic challenges and contributing to the development of the whole business.
- Performance focused & results driven; committed to delivering initiatives on time and to budget. Clearin direction,and unrelenting in execution
- Innovative and entrepreneurial in mindset and approach
- Strong legacy of driving change (and ideally growth) with the ability to demonstrate evidence of successfully delivering change.
- Robust,withacertaintoughness of spirit,ableto personally copewith change.
- High integrity, abletoinstiltrustandconfidenceatalllevels, with a desire to create success that they can be "proud" of.
- A healthy sense of humour and someone who believes the working environment should be an enjoyable and challenging place to be, and who values and respects the contribution of everyone within the business at whatever level.

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