Contracts Processor

**Role: Contracts Processor**

**Location: Purfleet, RM19**

**Salary: 22,000-24,000**

**Contract type: Full time, Permanent**

**Hours of work: 35 hours a week, Monday to Friday**

**Duties & Responsibilities**:

- To always provide the highest quality of internal customer service with the main focus being on the customer experience with Restore. You will need to liaise with all areas of the business to assist and resolve queries whilst being in line with customerand company SLAs.
- To review, validate and process agreements, frameworks, and amendment forms for either new or existing customers. This will be done either manually or through CPS, ensuring that they adhere to company guidelines re: pricing, prepayments, contracts termsand conditions, procedures, and financial guidelines
- To ensure that all agreements to process are done so fully within the service level agreements which have been set. This includes creating and changing portal accounts for customers and attaching all agreements to the customers accounts for future queries.
- To achieve all individual and team KPIs while also ensuring full engagement with monthly 121 meetings and always looking for ways to progress and looking for any areas of improvement.

**About you**:

- Previous experience in a fast-paced customer focused, data input environment.
- Ability and commitment to delivering excellent customer service with a positive "can do" attitude.
- Excellent communication skills, both written and verbal.
- Excellent attention to detail, problem solving abilities, organisation, and ownership skills
- Ability to extract all relevant information and to identify problems.