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Visitor Welcome Assistant

4 months ago

Haywards Heath, United Kingdom Borde Hill Garden Full time

**The role**:
We’re looking for someone who can hit the ground running, with a genuine enthusiasm for delivering exceptional customer service at Borde Hill Garden, Haywards Heath. You’ll ensure our visitors receive a warm welcome on arrival at Borde Hill, providing information about the Garden, events and the benefits of membership, leaving after having a memorable visit, eager to return. You will also:
1. Have a genuine enthusiasm for working with people
2. Be inspired to deliver exceptional customer service
3. Be able to problem solve using your initiative
4. Enjoy working in a small team

You will work as part of a team rota regularly across one day of the weekend and be required to work additional hours, including Bank Holidays and occasional evenings, so a flexible approach to the role is required.
- Knowledge, skills and experience needed_
(Please provide evidence in your Covering Letter and CV)
- Able to demonstrate strong customer service ethos.
- A team player, with strong people skills and the ability to forge good working relationships.
- Have excellent written and verbal communication skills
- Good IT skills, confident learning new systems.
- Excellent organisation and time management skills.
- Able to demonstrate a flexible approach, with the ability to multi-task and problem solve.
- An interest in the horticultural/heritage sectors desirable.
- Comply with the Garden’s procedures, including Financial, H&S, Equality and Diversity.

**About Borde Hill Garden**

Borde Hill (BH) is a registered charity and a Grade II* listed English Heritage Garden set within 380 acres of parkland and woodland in an Area of Outstanding Natural Beauty. Created in the early 1900’s with plants gathered by the great plant hunters from their travels to the Himalayas, China, Burma, Tasmania and the Andes, it contains 78 champion trees and over 8,000 trees and shrubs listed by the Royal Botanic Gardens Kew.

The Garden today offers a high level of visitor interest and has become extremely popular, with 70,000 visitors each season, offering the wellbeing benefits of being in the open air, immersed in the beauty of nature.

**Our Team**

We have a small, friendly, hard-working team and we pride ourselves on our excellent customer service across all areas of the business. It is crucial that you are happy to work on your own initiative, but also collaboratively, stepping outside of your own role to help others as needed.

**Salary**: £11.44 per hour
**Hours**: 10 hours per week to include weekends on a rota
**Holiday entitlement**:28 days pro rata (including Bank Holidays)

**Job Types**: Part-time, Permanent

**Salary**: £11.44 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

**Experience**:

- Customer Service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Haywards Heath (required)

Work Location: In person

Application deadline: 23/02/2024