Benefits Quality Assurance Officer

2 weeks ago

Rugby, United Kingdom Business Smart Solutions Full time

**Rate**:£30.00 per hour (umbrella)
**Term**: 3 months initially
**Hours per week**: 37
**Location**:Midlands/Hybrid (2 days office / 3 days remote per week)

Our good client in the Midlands is seeking a HB/CTR/DHP Quality Assurance Officer.

**Main tasks**:

- To support Benefits Officers with the administration and payment of claims for Housing Benefit, Council Tax Reduction and Discretionary Housing Payments
- To ensure that all decisions are made in accordance with legislation, local policies and procedures
- To undertake risk-based quality checks to identify training and performance issues
- To produce weekly performance management reports bringing to the attention of the Team Leader Benefits issues of concern regarding accuracy or processing delay
- To work with the Benefits Team Leader on the development and timely recording of robust key-performance data to identify blockages to service delivery at an early stage
- Ensure that team members are highly trained in their areas of responsibility and monitor the quality of decision-making within the team, taking action to improve this where necessary
- To undertake a full caseload review of all supported accommodation Housing Benefits claims and update the system accordingly in line with DWP requirements

**Essential Criteria**:

- Five years’ experience of making decisions and administering Housing Benefit and Council Tax Reduction
- Experience of making decisions and administering Discretionary Housing Payments
- Three years’ experience of undertaking quality checks, identifying training and performance issues
- A good understanding of the Housing Benefit and Council Tax Reduction legislation used for decision making. This includes an excellent understanding of the criteria for supported accommodation claims
- Proficient in using the Civica OpenRevenues

**Pre-Compliance Checks for Successful Applicants**:
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

- **Identity Verification**: Confirming the authenticity of your identity documents.
- **Employment History Checks**: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- **Right to Work Verification**: Ensuring you have the legal right to work in the UK.
- **Unspent Conviction Check**: Conducting a Basic DBS Check to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

**Job Types**: Full-time, Temporary contract

**Salary**: £30.00 per hour

Expected hours: 37 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you have five years’ experience of making decisions and administering Housing Benefit and Council Tax Reduction?
- Do you have experience of making decisions and administering Discretionary Housing Payments?
- Do you have three years’ experience of undertaking quality checks, identifying training and performance issues?
- Do you have a good understanding of the Housing Benefit and Council Tax Reduction legislation used for decision making.This includes an excellent understanding of the criteria for supported accommodation claims?

**Experience**:

- Local Government: 3 years (required)

Work Location: In person

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