Benefits Quality Assurance
1 week ago
Main Purpose of the Job Role:
To provide administrative and payment support for Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments. Ensure all decisions align with legislation and local policies. Conduct risk-based quality checks, produce performance reports, and collaborate on key-performance data development. Facilitate team training, monitor decision quality, and perform caseload reviews for supported accommodation claims.
Person Specification:
Essential Criteria:
-
Experience:
- Five years' experience making decisions and administering Housing Benefit and Council Tax Reduction.
- Experience in making decisions and administering Discretionary Housing Payments.
- Three years' experience undertaking quality checks, identifying training, and performance issues.
Knowledge:
- Good understanding of Housing Benefit and Council Tax Reduction legislation for decisionmaking.
- Excellent understanding of criteria for supported accommodation claims.
System Proficiency:
- Proficient in using the Civica OpenRevenues system.
- Experience using IT systems for accurate information input and retrieval.
Administration and Support:
- Experience supporting team members in delivering Housing Benefit and Council Tax Reduction.
Collaboration and Problem-Solving:
-
Practices and Compliance:
- Understanding of confidentiality, safe practice, safeguarding, antidiscriminatory practice, and equal opportunity.
Time Management:
- Good time management skills, ability to work effectively under pressure, and prioritize to meet deadlines.
Teamwork and Initiative:
- Ability to work well within a team and under own initiative.
- Maintain professional boundaries with clients and partner agencies.
Communication Skills:
- Excellent listening and communication skills with people of all ages and backgrounds.
- Experience explaining complex issues in facetoface, telephonebased, or videobased environments.
Responsibilities:
- Support Benefits Officers with the administration and payment of claims.
- Ensure decisions align with legislation, local policies, and procedures.
- Conduct riskbased quality checks to identify training and performance issues.
- Produce weekly performance management reports, highlighting accuracy or processing delay concerns.
- Collaborate with the Benefits Team Leader on keyperformance data development.
- Ensure team members are highly trained and monitor decision quality, taking action for improvement.
- Undertake a full caseload review of supported accommodation Housing Benefit claims, updating the system per DWP requirements.
- Note: This job description provides a summary and is not exhaustive. The grade and other details need to be inserted based on organizational norms._
Job Types:
Full-time, Fixed term contract
Salary:
£23.08-£30.00 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Ability to Commute:
- Rugby, Warwickshire (required)
Ability to Relocate:
- Rugby, Warwickshire: Relocate before starting work (required)
Work Location:
In person
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