Benefits Quality Assurance

1 week ago


Rugby, Warwickshire, United Kingdom OWOA Full time

Main Purpose of the Job Role:
To provide administrative and payment support for Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments. Ensure all decisions align with legislation and local policies. Conduct risk-based quality checks, produce performance reports, and collaborate on key-performance data development. Facilitate team training, monitor decision quality, and perform caseload reviews for supported accommodation claims.

Person Specification:

Essential Criteria:

-
Experience:

  • Five years' experience making decisions and administering Housing Benefit and Council Tax Reduction.
  • Experience in making decisions and administering Discretionary Housing Payments.
  • Three years' experience undertaking quality checks, identifying training, and performance issues.
-
Knowledge:

  • Good understanding of Housing Benefit and Council Tax Reduction legislation for decisionmaking.
  • Excellent understanding of criteria for supported accommodation claims.
-
System Proficiency:

  • Proficient in using the Civica OpenRevenues system.
  • Experience using IT systems for accurate information input and retrieval.
-
Administration and Support:

  • Experience supporting team members in delivering Housing Benefit and Council Tax Reduction.
-
Collaboration and Problem-Solving:

-
Practices and Compliance:

  • Understanding of confidentiality, safe practice, safeguarding, antidiscriminatory practice, and equal opportunity.
-
Time Management:

  • Good time management skills, ability to work effectively under pressure, and prioritize to meet deadlines.
-
Teamwork and Initiative:

  • Ability to work well within a team and under own initiative.
  • Maintain professional boundaries with clients and partner agencies.
-
Communication Skills:

  • Excellent listening and communication skills with people of all ages and backgrounds.
  • Experience explaining complex issues in facetoface, telephonebased, or videobased environments.

Responsibilities:

  • Support Benefits Officers with the administration and payment of claims.
  • Ensure decisions align with legislation, local policies, and procedures.
  • Conduct riskbased quality checks to identify training and performance issues.
  • Produce weekly performance management reports, highlighting accuracy or processing delay concerns.
  • Collaborate with the Benefits Team Leader on keyperformance data development.
  • Ensure team members are highly trained and monitor decision quality, taking action for improvement.
  • Undertake a full caseload review of supported accommodation Housing Benefit claims, updating the system per DWP requirements.
  • Note: This job description provides a summary and is not exhaustive. The grade and other details need to be inserted based on organizational norms._

Job Types:
Full-time, Fixed term contract

Salary:
£23.08-£30.00 per hour

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • Monday to Friday

Ability to Commute:

  • Rugby, Warwickshire (required)

Ability to Relocate:

  • Rugby, Warwickshire: Relocate before starting work (required)

Work Location:
In person

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