Customer Experience Executive

4 months ago

Manchester, United Kingdom Pentasia Full time

Manchester
- Competitive

**Job Reference**:

- 33719

On behalf of our client, we are looking for a **Customer Experience Executive** to join the team in **Manchester, UK.**

**THE COMPANY**

**Pentasia** is proud to be partnering with one of the UK’s leading sports bookmaker businesses within the gambling sector.

Well-established award-winning company within the sportsbook market space, with an annual turnover of over £300m last year and 1500+ physical locations across the UK.

**THE ROLE**

We are offering an excellent chance for a skilled, dedicated, and enthusiastic individual to become part of their successful team in their Manchester City Centre office. This exciting position as a Customer Experience Executive, within the digital marketing department, encompasses various aspects of the entire customer journey. We seek someone who possesses a strong commitment to delivering exceptional experiences for their customers and can pinpoint areas for enhancement in all processes. This opportunity presents a stimulating challenge for anyone aspiring to establish a career in the Customer Experience field, particularly those with a meticulous eye for detail and proficient data analysis skills.

**THE PERSON**
- Enthusiastic about enhancing the customer experience.
- Preferably, possess an interest in the gambling industry.
- Find joy in actively listening to customers and identifying areas of improvement.
- Experienced in working with customer insights and enhancing their experience.
- Proficient in Microsoft Office, including Word, PowerPoint, and Excel - strong Excel and analytical skills are preferred.
- Capable of taking initiative.
- Demonstrates excellent communication skills.
- Able to maintain composure and meticulous attention to detail when working under pressure.
- Skilled at prioritizing work effectively to meet defined deadlines.

**THE OFFER & BENEFITS**:

- Attractive salary
- Hybrid working
- Company pension program
- Enhanced Annual Leave
- Enhanced Maternity/Paternity
- Enhanced Sick Pay
- Employee Assistance Program
- Rewards (Discounts, offers & cashback for various retailers)
- Relaxed Dress Code
- Charity Matched Funding
- Friends & Family Recruitment Reward...& more

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