Learn Welsh Administrator

2 months ago

Aberystwyth, United Kingdom Aberystwyth University Full time

Faculty/Department
- Learn Welsh
- Salary Scale
- £22,197 - £24,715 per annum
- Contract Type
- Permanent
- Full-time / Part-time
- Full-Time
- Weekly Hours
- 36.5
- Employment Visa
- Non-sponsorable
- Posted Date
- 20/01/2023
- Closing Date
- 19/04/2023
- Ref No
- 4817

The Role
What you’ll do
Who you are - Qualifications, Experience, Knowledge and Skills required
How to apply

**Benefits**:
Employment Visa

The role

You will provide advice and information to learners, acting as the first point of contact for learners and prospective learners; dealing with enquiries from learners; supporting promotional and marketing activities; course administration (data, finance, logístical arrangements); keeping minutes at meetings, and supporting the administration of Learn Welsh exams.

Appointments are normally made within 4 - 8 weeks of the closing date.

What you’ll do

**To provide information and advice to learners**
- To provide information to learners about Learn Welsh courses, as well as advice about services, processes and procedures to staff, students and visitors. This involves dealing with enquiries that may be complex, which requires knowledge of language course levels, in order to provide appropriate advice to learners so that they may enrol on the most suitable courses.
- To advise learners about registering and paying for a course, including online enrolment and payments on the interactive site managed by the National Centre for Learning Welsh. To provide advice and information about course materials, course venues and other relevant issues.
- To undertake reception duties, including welcoming visitors, and responding to enquiries about all aspects of the work of the Learn Welsh department.
- To provide advice to managers on the operation of the course programme and enquiry service, and how they may be changed in the light of feedback from customers or their ease of use and effectiveness.
- To organise own work and resources to meet agreed objectives. To respond to unforeseen events or changes in priorities positively and reschedule work as required.

**Team work**
- To work as an active member of a team through the provision of support to other team members and demonstrating a flexible approach and helping to build team morale. To play an active role in the team meetings, contributing to discussions and supporting other team members. To provide cover for absent colleagues, which may involve undertaking more complex tasks.

**To support marketing and promotional activity**
- To attend promotional events as required, to provide course information and advice to learners and prospective learners.

**Administration of external examinations**

**Course Administration**
- To co-ordinate the administration of course data, to include responsibility for monitoring, checking and correcting class registers, co-ordinating the process of contacting learners who have not registered or paid for courses, in order to ensure complete and accurate records.
- To assist in preparing a termly learner data report for the National Centre for Learning Welsh, and to collaborate with the Programme Officer to prepare for the annual data audit.
- To collect, record and check learner data, including personal details and assessment records, keeping the required records (both on paper and on computer), in accordance with the policies of the University the National Centre for Learning Welsh, and to comply with the relevant legislation. This includes inputting registration and course data on the national interactive site.
- To receive payments from learners, including card payments by telephone and to record payments on the interactive site, and issue receipts.
- To be responsible and check that payments are recorded accurately against the learner and provider records.
- To create purchase orders for course locations, goods and services, and to create contracts with external course locations, using the ABW finance system.
- To collaborate with Area Co-ordinators in the administration of supplementary courses by running interactive site registration reports, and collecting and checking registration forms, fees and class registers.
- To deal with queries from tutors and provide them with advice and information about course arrangements.
- To collaborate with the Academic Operations Officer to administer the Intensive Summer Course.

**General responsibilities**
- To take minutes of Learn Welsh meetings, as required. This can include the Learn Welsh management team and the Training, Quality and Curriculum Committee.
- To carry out administrative and general office work - filing, photocopying, dealing with the post, and assisting the Learn Welsh department.
- To work to Standard Operating Procedures.
- To undertake health and safety duties and responsibilities appropriate to the post.
- To be committed to the University’s Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the respo

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