Assistant Pa

4 months ago

Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Applications are invited for a 12 month Fixed Term position as Assistant PA / Appointments Officer within the Radiology Department at Leighton Hospital.

Y ou will be an enthusiastic and conscientious team player. You will be able to work under pressure, have excellent keyboard, written and verbal skills, excellent planning, time-management, and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team.

You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues. Previous experience of the healthcare environment would be advantageous.

The post is 37.5 hours per week over 5 days Monday to Friday

Typing, excellent accuracy, organisational and communication skills are essential for this post along with confidence on the telephone and an excellent telephone etiquette. You will be liaising with both the general public and colleagues including Consultant level. The ability to work under pressure, to prioritise and to use one’s own initiative is also essential in this role.

A knowledge of excel, medical terminology and experience using the internal PCS system is also desirable, but not essential.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

SERVICE DELIVERY

Provide a comprehensive secretarial/administrative service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales,

Assist with managing diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that all Consultants/clinical professional teams/others are briefed on any difficulties, problems or issues,

Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients,

Be fully conversant with all required electronic systems for correspondence, including specialist computer systems associated with the management of patients and/or health information, and being able to obtain information using the Internet,

Provide information to patients/relatives and carers where appropriate, including agreed information on waiting lists, tests and referrals, according to agreed guidelines, and in the absence of the PA,

Assist with the production of documentation, handbooks, and any relevant information packs, ensuring accuracy, consistency and completeness of information.

Good working knowledge of the Rota Management system. Participate in the co-ordination, organisation and production of the rotas, including on-call duty rotas where appropriate.

Assist the Sectional Heads / Service Manager with the induction of newly recruited medical staff ensuring IT logins are set up and mandatory training booked.

GOVERNANCE

Maintain systems and processes to establish and maintain effective communication, and confidentiality of information,

Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services,

Assist the Sectional Heads / Service Manager to ensure that lessons are learnt from issues arising from risk reports/complaints etc, and that they are promptly and positively addressed,

Contribute to the development and impleme

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