Head of Sales

4 weeks ago

Leicester, United Kingdom Henderson Brown Recruitment Ltd Full time

Job Role: Head of Commercial Sales
Reports to: Commercial Director
Weekly hours: A total of 35 hours per week, with flexibility over specific days due to events
Location: Leicester
Job Profile: To deliver the sales targets across the commercial operation and achieve exceptional customer service standards, whilst working within agreed budgets.
Main Duties:
To proactively cultivate and nurture all business opportunities in order to maximise revenue and enlarge the customer base.
To deliver commercial revenues in line with departmental targets across sponsorship, hospitality, advertising, partnerships and any specifically identified events.
To manage, motivate and ensure maximum performance from commercial sales executives.
To deliver an outstanding customer experience at all events
To liaise closely with the catering team in ensuring all hospitality food and beverage packages are delivered successfully
To work closely with the Events, Marketing and Membership Managers to ensure that the CRM system is enhanced and used to its best advantage.
To be present when all events are taking place; to conduct an effective customer service role by visiting the executive areas and liaising with group organisers and their guests.
To liaise with the hospitality team at events.
To conduct account management of key customers and sponsors in order to resolve customer problems promptly and always strive to optimise the quality of customer service, levels of business growth and customer satisfaction.
Organisation and administration of all sponsor-related events
To work closely with the Finance Manager to ensure that all customer sales invoices are produced, issued and paid in a timely manner.
To produce detailed, accurate and up-to-date sales targets, forecasts and reports as and when required by the Commercial Director and to attend regular, weekly briefing meetings with commercial department line managers.
To deliver to sponsors and partners what has been agreed within their agreements - this includes the administration of contracts, function sheets, invoices, itineraries, menus etc.
To contribute and ensure a collaborative, professional and welcoming departmental and interdepartmental culture.
To represent both the commercial department with the highest levels of professionalism and integrity.
Person Specification
Essential:
A dynamic sales and marketing professional
At least 2 years' experience of working in a similar role.
Desirable:
Experience of working in a customer-facing role
Personal Attributes, Aptitudes and Abilities:
A highly motivated team player and strong leader.
An impressive track record in driving sales and marketing and managing sales and marketing personnel.
Ability to uncover new business and sales opportunities.
Someone who enjoys leading and motivating staff.
Someone who understands and is comfortable with the impact his/her decisions have on the bottom line.
A natural entrepreneur.
A 'Make it happen' mentality.
Impressive telephone etiquette.
Someone with an outgoing personality and who takes pride in their appearance and in giving a good impression as a representative
Exceptional communication and inter-personal skills, both written and verbal.
Ability to deliver exceptional quality of customer service.
Ability to be persuasive, firm, well-mannered and a good negotiator.
Sensitive to customers' needs and requirements.
A positive attitude with initiative, focus and drive.
Patience with an orderly approach to problem solving.
A customer-orientated approach to all facets of the work and the operations.
Ability to multitask between multiple threads of diverse aspects of work.
Ability to work effectively under pressure with minimum supervision.
Ability to work alone and for the overall benefit of the company.
Ability to work within a team
Ability to interact effectively with all areas of the company.
Ability to contribute positively at all times
Commitment to work to the company standards and within formalised rules, regulations, policies and procedures.

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