Head of Operations
3 weeks ago
**Location**: National
**Salary**: £80,000 + car allowance + bonus
**Summary**:
Our client has undergone explosive growth in the past few years and is seeking a strategic Head of Operations to mange this highly complex and customer centric contract. You will have overall responsibility for the operational delivery, account managementand future development of this strictly regulated business unit.
Key Responsibilities:
- Lead and manage effective, multi functional and diverse internal and external teams with a focus on continuous improvement and innovation.
- Own the P&L, responsible for forecasting, budgeting and reporting cycles on an open book basis and coordinating interaction with closed book services.
- Managing large complex operations for transport, warehouse and value-added services to ensure end to end delivery
- Develop operational strategies, policies and procedures to ensure a best in class service to all customers.
Key Skills/Experience:
- Proven track record of building high performing teams within a complex service delivery environment
- High levels of financial acumen, strong commercial capabilities and credible in negotiation.
- Comprehensive operational knowledge gained within a large complex 3PL environment
- An awareness of the healthcare and life sciences sector
- Excellent client relationship management skills with a proactive approach to problem solving.
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