Customer Care Team Leader

3 months ago


King's Lynn, United Kingdom Snap-on Diagnostics Full time

Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation, we have recently celebrated our 100th birthday.

Over the last year we have seen significant growth in our equipment business and are now expanding in several areas to continue our industry leading support to our customers. Our customers’ success is what continuously drives us forward and we now require a Customer Success Team Lead.

If you would like the opportunity to work within an innovative company that thrives on driving change and has a dedicated, exceptional team of colleagues, please apply.

We are recruiting for an office-based Customer Success Team Lead who will assist in coordinating the functions and facilities which are part of the Customer Success Area in a cost effective manner and provide our customers, service and sales personnel with the necessary support to provide an efficient and-profitable after sales service operation.

Working in our King's Lynn office, role duties will include:
**To work with the Customer Success Manager to enable the right people with the right knowledge and skills to fulfill each role.**
- To manage to the mechanical installation process
- Map and analyze the customer journey, identifying opportunities for improvement using the RCI Toolbox.
- To lead, manage, develop and motivate associates.
- To enable a consistent can-do nature across the whole customer success team, achieving results which exceed the Snap-on Diagnostics business plan including managing sales opportunities appropriately.
- Ensure customer escalations are handled in a professional and timely manner as per the process.
- Implement efficient processes to enable all call handling, order processing, credit processing and management of second-hand equipment to be managed in line with the Quality and Management System, Health and Safety and Environmental system and GDPR.
- To have empathy and passion in the Snap-on Mission, Beliefs, Values and Vision statements.
- Perform other reasonable duties as requested by your manager.

You will be a completer finisher with a passion for customer care and a desire for customer success who is keen to help others.

Work Remotely
- No

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
We are fully HSE covid-compliant.

Work Location: In person


  • Care Team Leader

    3 months ago


    King's Lynn, United Kingdom Athena Care Homes Full time

    **_As a Team Leader at Goodwins Hall Care Home, you will be responsible for leading, managing and supporting our care team who are passionate about delivering making moments for our residents and delivering high quality care._** **About Goodwins Hall Care Home**: Nestled in a quiet area at the bottom of Goodwins Road, our 76-bedroom care home is known for...


  • King's Lynn, United Kingdom Athena Care Homes Full time

    As a Community Team Leader at Goodwins Hall Care Home, you will be responsible for the day-to-day leadership and management on our residential community within the home. About Goodwins Hall Care Home: Nestled in a quiet area at the bottom of Goodwins Road, our 76-bedroom care home is known for its beautiful fountain centrepiece at the entrance. Our...

  • Night Team Leader

    3 months ago


    King's Lynn, United Kingdom Goodwins Hall Care Home Full time

    _**As a Team Leader at Goodwins Hall Care Home, you will be responsible for leading, managing and supporting our care team who are passionate about delivering making moments for our residents and delivering high quality care.**_ **About Goodwins Hall Care Home**: Nestled in a quiet area at the bottom of Goodwins Road, our 77-bedroom care home is known for...

  • Care Team Leader

    24 hours ago


    King's Lynn, Norfolk, United Kingdom Norse Group Full time

    About the Role:We are seeking an experienced Care Team Leader to join our team at Norse Group. As a Care Team Leader, you will be responsible for leading and motivating a team of care professionals to provide high-quality, person-centred care to our residents.Key Responsibilities:Lead and motivate a team of care professionals to deliver excellent care...


  • King's Lynn, Norfolk, United Kingdom Norfolk Full time

    Job SummaryWe are seeking a highly skilled and experienced Residential Children's Practitioner Level 2 to join our team as a Shift Leader at Marshfields, a Short Break Residential Unit in Norfolk. As a Shift Leader, you will be responsible for leading the team on shift, contributing to children's care plans, and ensuring the views and wishes of the children...

  • Sales Team Leader

    3 months ago


    King's Lynn, United Kingdom AMA Waste Management Full time

    **AMA Sales Team Leader Role Expectation** **What makes us different?** We are passionate about partnering towards your world without waste, seeing waste as so much more than the material we collect. You might say we are a different type of corporate and we are looking for a different type of team member. **What we expect you to do**: A passionate and...

  • Customer Care Agent

    3 months ago


    King's Lynn, United Kingdom Snap-on Diagnostics Full time

    Snap-on Diagnostics is part of the overall $4 billion Snap-on business. We are widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector. We continue to have significant growth in our equipment business and are expanding in several areas to continue our industry-leading...

  • Customer Care Agent

    3 months ago


    King's Lynn, United Kingdom Snap-on Diagnostics Full time

    Snap-on Diagnostics is part of the overall $4 billion Snap-on business. We are widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector. We continue to have significant growth in our equipment business and are expanding in several areas to continue our industry-leading...


  • King's Lynn, Norfolk, United Kingdom TEAM Full time

    Position Overview:A part-time Evening Care Assistant is sought to provide support to a male client in his 60s. This role involves approximately 12-16 hours of work per week, primarily on designated weekdays. Role Responsibilities:As a Care Assistant, your duties will encompass: Ensuring the client's overall well-being and satisfaction. Delivering assistance...

  • Team Leader

    2 weeks ago


    King's Lynn, United Kingdom greene king Full time

    Company Description As Team Leader, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends...

  • Team Leader-

    4 weeks ago


    King's Lynn, Norfolk, United Kingdom Mountain Warehouse Full time

    50% employee discountmonthly bonusemployee referral incentiveleading outdoor retailer*About the roleOur Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with;Leading and motivating your teamDelivering great Customer ServiceEncouraging the team to hit their KPIsEnsuring great company...

  • Team Leader-

    4 weeks ago


    King's Lynn, United Kingdom Mountain Warehouse Part time

    50% employee discount monthly bonus employee referral incentive leading outdoor retailer* About the role Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with; Leading and motivating your team Delivering great Customer Service Encouraging the team to hit their KPIs Ensuring great...

  • Care Assistant

    3 months ago


    King's Lynn, United Kingdom Athena Care Homes (UK) Limited Full time

    **Care Assistant - Based at Amberley Hall, Full-time or Part-time Hours up to £10.42 per hour - No previous work experience in care is necessary as full training will be provided in alignment to the nationally recognised Care Certificate standard - Day or Night Shifts available.** **About you** - You must be a genuinely caring individual who wishes to help...

  • Care Assistant

    3 months ago


    King's Lynn, United Kingdom Athena Care Homes (UK) Limited Full time

    **Care Assistant - Based at Goodwins Hall, Full-time - No previous work experience in care is necessary as full training will be provided in alignment to the nationally recognised Care Certificate standard - Day or Night Shifts available.** **About you** - You must be a genuinely caring individual who wishes to help others and put them first. - You will...

  • Team Leader

    1 month ago


    King's Lynn, United Kingdom Greene King Pubs Full time

    Company Description As Team Leader, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.  Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and...


  • King's Lynn, Norfolk, United Kingdom Norse Group Full time

    About the Role:We are seeking an experienced Care Team Leader to join our team at Norse Group. As a Care Team Leader, you will be responsible for leading and motivating a team of care professionals to provide high-quality, person-centred care to our residents.Key Responsibilities:Lead and motivate a team of care professionals to deliver excellent care...

  • Customer Care Agent

    2 months ago


    King's Lynn, United Kingdom Snap-on Diagnostics Full time

    Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation, we have recently celebrated our 100th birthday. Over the last year we have seen significant growth in our equipment business and are now expanding in several...

  • Customer Care Agent

    3 months ago


    King's Lynn, United Kingdom Snap-on Diagnostics Full time

    Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation, we have recently celebrated our 100th birthday. Over the last year we have seen significant growth in our equipment business and are now expanding in several...

  • Team Leader

    6 hours ago


    King's Lynn, Norfolk, United Kingdom Challenge-trg Recruitment Full time

    Job Summary:Challenge-trg Recruitment is seeking an experienced Team Leader to join our production team in Wisbech. As a Team Leader, you will be responsible for managing, motivating, and training operatives to ensure efficient and effective task completion in line with company policies.Key Responsibilities:Manage and motivate a team of operatives to achieve...


  • King's Lynn, Norfolk, United Kingdom Athena Care Homes Full time

    About Athena Care Homes Athena Care Homes is a family-owned and operated business with a presence in seven care homes across East Anglia. We are dedicated to providing high-quality care, catering, housekeeping, and activities in warm and welcoming environments. About Goodwins Hall Care Home Goodwins Hall Care Home is situated in a peaceful location and...