Customer Care Agent

3 months ago

King's Lynn, United Kingdom Snap-on Diagnostics Full time

Snap-on Diagnostics is part of the overall $4 billion Snap-on business. We are widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector.

We continue to have significant growth in our equipment business and are expanding in several areas to continue our industry-leading support to our customers. Our customers’ success is what continuously drives us forward and we now require an additional customer-focussed associate.

Our office-based Customer Success Agents are the first point of contact for our customers, and work to ensure a smooth customer experience in line with our business mission. This is a great opportunity to work within an innovative company that thrives on driving change and has a dedicated, exceptional team of colleagues,

Working in our King's Lynn office, as part of the Customer Success team you will have experience of outstanding customer care and be highly organised with meticulous attention to detail. This is a fast-paced environment and you should be able to work well as part of a team and be able to organise and prioritise their own workload.

**Responsibilities**
- Managing the input and monitoring the status of large equipment orders, seeing these through from first arrival to shipment and install.
- Carrying out associated administrative functions such as processing invoices and credits, managing parts orders, processing engineer jobs amongst other tasks.

You will be a well organised individual with a passion for customer care enhancing the customer experience and a desire for customer success who is keen to help others.

Work Remotely
- No

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
We are fully HSE covid-compliant.

Work Location: In person

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