Operations Coordinator
7 days ago
I am working with a forward-thinking organisation based in Maidstone who are looking for an operations coordinator to join their team.
The purpose of the role is to act as a central hub for the organisation to guide and support customers and developers on performance, productivity, efficiency, and probability of the business.
The day to day duties of the operations coordinator:
- Administration support to the wider organisation
- Ensure processes and procedures are as effective as possible for maximum productivity
- Play a key role in implementation, testing and development of system changes, development and improvements
- Deal with customer service escalations
- Resolve service delivery issues
- Monitor and maintain pricing records across the customer base
- Look into data/usage to look get best performance from website including new products and features
- Day to day support across the business
- Provide data as and when other departments require
Skills/ Qualifications/ Experience required for the operations service coordinator:
- IT and technical background is preferred, not essential
- Previous salesforce experience is preferred, not essential
- Previous customer service experience is key
- Highly organised with good time management skills
Extras:
- Lots of career progression and development
- Full time permanent role
- Monday to Friday 9-530
- Hybrid role (2/3 split)
- Income protection
- Private medical (after 3 months)
- 25 days holiday + bank holiday
- Parking
- Starting salary £24150 - however pay increases as the role develops
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