Administration/reception Assistant

4 days ago


Romsey, United Kingdom A.H. Cheater Limited Full time

A.H. Cheater Funeral Directors strive to provide dignified professional services to the bereaved. Our transparent and flexible approach allows us to guide clients with empathy and integrity to create a funeral unique to their wishes.

We are currently looking for a Administration Assistant to join our highly regarded team at our Romsey branch.

Our Administration Assistants have direct contact with the families we serve, therefore as a representative of the company you will need to be able to maintain the high standards of customer care and also to support The Administration Manager in the administration tasks required towards the provision of funeral services.

It is essential that our Administration staff are first class communicators with an empathetic approach.

**Key Deliverables**
- As a first point of contact with families, provide the appropriate attention, information and help expected and required.
- Carry out all administrative tasks required towards the provision of funeral services.
- Data input and maintenance of purchase and sales ledgers.
- Organisation of daily workload
- Contribute fully to the Personal Development Review process
- Maintain good working knowledge of systems and continuing updates
- To attend all internal and external meetings and training courses
- Proactively support colleagues as dictated by changing workload demands
- To share skills and knowledge within the team
- Identify and support improvements to clients’ services and business operations

**Addition Duties**
- Maintain the health and safety and security of the working environment.
- Comply with all the company’s policies as outlined in the employee handbook and procedures manual
- Develop and maintain sensitive working relationships with clients.

**Qualifications and Experience**
- At least 2 years’ experience in administration roles (Essential)
- One years’ experience in customer care role (Desirable)
- Adept at using Microsoft word and excel
- Excellent organisational skills (Essential)
- First class communicator with an empathetic approach
- Discretion at all times
- Team worker
- High attention to detail and accuracy.

Reports to - Administration Manager

Accountable to - Managing Director, General Manager, Administration Manager

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £14,000.00-£16,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: AHC-Admin


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