Head of Guest Services

4 months ago


Dawlish, United Kingdom TTW Recruitment Full time

A fantastic opportunity for a proactive and accomplished manager to join a forward-thinking independent leisure business. As **Head of Guest Services **this role will be pinnacle in redefining the guest services and accommodation functions to ensure guest expectations are exceeded.

**Reward and Benefits**:
Salary c£35-37000k plus an attractive package to be discussed at interview but likely to include the following:

- Relocation assistance
- Pension
- Health care
- Gym membership
- On-site parking
- Additional holiday with length of service

**Duties and Responsibilities**:
This is an exciting role responsible for the entire customer service journey for the guest, right from the initial booking and information provided through to arrival process, any issues throughout the stay, the departure and guest feedback.
- To proactively manage Guest Services, Reception /Reservations, Housekeeping and Touring departments
- To ensure all guest ‘touch points’ are managed effectively
- To lead and develop a team and foster a culture of guest service
- To manage your departments HR function including training, PDR’s, learning & development
- Analysing guest feedback and proactively using this information to enhance future guest satisfaction collaborating with other department heads
- Ensuring pre arrival and arrival/departure processes are seamless, well executed and guest led
- Proactively managing private owners requests and information
- Managing all department costs including wages, stock and housekeeping / linen spend
- Collaborate with the marketing department around special events
- Working with the in-house Health & Safety officer to ensure compliance within the department

We are looking to speak to operators who come from a guest services role, ideally with experience of Holliday Park or comparable scale Leisure Operations.

This role presents an opportunity to work with an ambitious independent company within which HODs are expected to be creative, entrepreneurial and proactive in developing the business outside of the constraints of large company branded offers.

TTW is acting as an employment agency in relation to this vacancy

INDMAN

**Salary**: £35,000.00-£37,500.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Relocation assistance

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: CW1907a


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