Collections Team Leader

6 months ago

Bicester, United Kingdom Pertemps Network Group Full time

**Job Description**:
**About the Role**
We are looking for an experienced
**Collections Team Leader** for a fantastic, well established, exciting business based in the Bicester area.
This is a great opportunity and ideal for anyone currently in a
**Collections Team Leader** role and keen to work in a more progressive and supportive environment.
Main focus of this role is to - Motivate and inspire the team to success through ongoing quality assessment, coaching and mentoring; ensuring that the team delivers the best possible performance and remains compliant whilst promoting a positive and engaging working environment.
This role is Monday to Friday office based.

**Key tasks -**
- Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives. Reporting progress to the Collection Manager with an appropriate action plan when required- Deliver effective monthly performance reviews and probationary reviews, ensuring appropriate SMART objectives and succession planning are in place- Support the business to achieve operational efficiencies through digital first. Review team and departmental policies and processes to identify efficiencies and improved working practices to deliver an engaging customer experience which minimises bad debt write offs- Create effective professional relationships with key stakeholders across the business and externally.- Work closely with colleagues to share best practice and create awareness of department issues throughout the business- Take responsibility for resolving escalated customer complaints through mutual resolution- Work closely with HR on all aspects of people management including workload planning, recruitment, absence management, attrition, and disciplinary meetings- Works as one team to drive and support company culture**Key Objectives -**
- Understand the triggers for debt and manage a team of Collection Advisors Legal proceedings and insolvency- Effective problem-solving skills and able to analyse data to make timely and strategic decisions to improve collections- Demonstrate emotional intelligence through self-awareness, resilience, positive attitude, personal integrity, empathy, self-management, excellent interpersonal and influencing skills- Translates the business strategic aims into achievable goals and sets direction for the team and be able to delegate effectively- Highly organised with a flexible and adaptable approach to working and the ability to cope with frequently changing environment, often multi-tasking- Proactive and innovative approach in identifying opportunities for continuous improvement that will add value to the business- Computer literate and competent with Microsoft Office, in particular word, outlook, excel, PowerPointCall centre/Team manager/ Team leader

  • Collections Team Leader

    6 months ago

    Bicester, United Kingdom Valda Energy Limited Full time

    **Us and our culture.** Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our...

  • Head of Collections

    5 months ago

    Bicester, United Kingdom Valda Energy Full time

    Us and our culture. Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders,...

  • Team Leader

    3 weeks ago

    Bicester, United Kingdom Kuehne+Nagel Full time

    Team Leader | Bicester | JR2405_0014 Join Kuehne+Nagel as a Team Leader and elevate your leadership journey in the dynamic world of logistics and supply chain management. YOUR ROLE As a Team Leader at Kuehne+Nagel you will play a pivotal role in leading and motivating a team to maintain high standards of performance and quality. You will be responsible for...

  • Team Leader

    2 months ago

    Bicester, United Kingdom Kuehne+Nagel Full time

    Team Leader | Bicester | JR2405_0014Join Kuehne+Nagel as a Team Leader and elevate your leadership journey in the dynamic world of logistics and supply chain management.YOUR ROLEAs a Team Leader at Kuehne+Nagel you will play a pivotal role in leading and motivating a team to maintain high standards of performance and quality. You will be responsible for...

  • Team Leader

    4 weeks ago

    Bicester, United Kingdom CV-Library Full time

    We are looking for a motivated Team Leader to join a busy team based between Bicester and Aylesbury. Overseeing day to day operations and completing tasks, you will require leadership skills alongside a strong work ethic. With 20 years’ experience in their field, the company offer reliable and efficient service. Working 40 hours per week, start times...

  • Team Leader

    5 months ago

    Bicester, United Kingdom Atlas Hotels Full time

    **Hours**: 40** hours across 5 days per week** **Salary**:£12.36 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Bicester.** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Team Leader

    2 weeks ago

    Bicester, United Kingdom Kuehne+Nagel Full time

    Team LeaderBicester, Oxfordshire, United Kingdom | Kontraktlogistik | Vollzeit | JR2405_0014Join Kuehne+Nagel as a Team Leader and elevate your leadership journey in the dynamic world of logistics and supply chain management. Your Role As a Team Leader at Kuehne+Nagel you will play a pivotal role in leading and motivating a team to maintain high standards of...

  • Team Leader

    6 months ago

    Bicester, United Kingdom Kuehne+Nagel Full time

    Join Kuehne+Nagel as a Team Leader and elevate your leadership journey in the dynamic world of logistics and supply chain management. ** Your Role**: As a Team Leader at Kuehne+Nagel you will play a pivotal role in leading and motivating a team to maintain high standards of performance and quality. You will be responsible for overseeing day-to-day...

  • Team Leader

    5 months ago

    Bicester, United Kingdom Kuehne+Nagel Full time

    JOB DESCRIPTION Join Kuehne+Nagel as a Team Leader and elevate your leadership journey in the dynamic world of logistics and supply chain management. Your Role As a Team Leader at Kuehne+Nagel you will play a pivotal role in leading and motivating a team to maintain high standards of performance and quality. You will be responsible for overseeing...

  • Team Leader

    2 months ago

    Bicester, United Kingdom Absolute Taste Full time

    Job Overview:As a Team Leader, you will be responsiblefor overseeing the day-to-day operations of the production line, ensuring thatproduction targets are met while maintaining quality and safety standards. Youwill lead a team of production staff, providing guidance, training, and supportto ensure optimal performance and efficiency.The Team Leader plays a...

  • Warehouse Team Leader

    6 months ago

    Bicester, United Kingdom Absolute Taste - Production Full time

    The Menu Partners is a diverse food business supplying hotels, pubs and restaurants up and down the UK with whole, prepared or cooked food. Within our group of businesses, we also have Absolute Taste, a leading event catering company, Absolute Taste Inflight, our Private Jet catering business along with two farm shops, a pub and so much more. The Menu...

  • Restaurant Team Leader

    4 weeks ago

    Bicester, Oxfordshire, United Kingdom Prezzo Full time

    Restaurant Team Leader Competitive hourly rate plus tronc (shared tips on site) We're passionate about delivering exceptional Italian dining experiences, and we're looking for a skilled Restaurant Team Leader to help us achieve this goal. As a key member of our team, you'll be responsible for leading by example, ensuring every customer leaves happy and...

  • Restaurant Team Leader

    4 weeks ago

    Bicester, Oxfordshire, United Kingdom Prezzo Full time

    Restaurant Team Leader Competitive hourly rate plus tronc (shared tips on site) We're passionate about delivering exceptional Italian dining experiences, and we're looking for a skilled Restaurant Team Leader to help us achieve this goal. As a key member of our team, you'll be responsible for leading by example, ensuring every customer leaves happy and...

  • Collection and Delivery Driver

    4 weeks ago

    Bicester, Oxfordshire, United Kingdom DPD Group UK Full time

    Job DescriptionDPD Group UK is seeking a reliable and customer-focused Collection and Delivery Driver to join our team. As a key member of our operations, you will play a vital role in delivering exceptional service to our customers.Key Responsibilities:Load and unload parcels from our 3.5 tonne vansDeliver parcels to customers in a timely and efficient...

  • Restaurant Team Leader

    3 weeks ago

    Bicester, Oxfordshire, United Kingdom Prezzo Full time

    Restaurant Team Leader£11.84 per hour plus tronc (shared tips on site)We're looking for a passionate Restaurant Team Leader to help us deliver exceptional dining experiences at Prezzo. As a key member of our team, you'll play a crucial role in ensuring every customer leaves happy and wanting to return.The Role:We're seeking a Restaurant Team Leader who is...

  • Contact Centre Team Leader

    6 months ago

    Bicester, United Kingdom Fresh Direct Full time

    Company Description **Job Description**: **Contact Centre Team Leader** **£26,000 per annum - Excellent career development, discounted products and services and much more!** We are currently recruiting a for a **Contact Centre Team Leader** to join the Customer Support Team in Fresh Direct Bicester Contact Centre. As a Fresh Direct Team Leader, The role...

  • Warehouse Team Leader

    5 months ago

    Bicester, United Kingdom DHL Full time

    **Position**: Warehouse Team Leader **Contract Type**: Permanent (Full-Time) **Location: Bicester, OX25 1PZ** **Salary: £25,498** **Shift Pattern**: Monday to Friday - 40hrs per week - Days **PLEASE NOTE: The role is based within a Prison. You will be required to under-go an Enhanced Security Vetting Process if you are to be successful for this...

  • Front of House Team Leader

    6 months ago

    Bicester, United Kingdom The Nightingale Full time

    The Nightingale... The local that lies in the Heart of the community. The friendliest pub in Bicester showing all live sporting events, live entertainment, weekly quizzes and much much more. Currently closed for a brand new refurb, come and join us when we open in November and try our brand new menu! The perfect local just got better! What we will offer you...

  • Nights Team Leader

    6 months ago

    Bicester, United Kingdom Atlas Hotels Full time

    **Hours**: 40 hours across 5 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Nights Team Leader** right now at the **Holiday Inn Express Bicester** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...

  • Restaurant Team Leader

    4 weeks ago

    Bicester, Oxfordshire, United Kingdom Prezzo Full time

    Restaurant Team Leader£11.84 per hour plus tronc (shared tips on site)We're looking for a passionate Restaurant Team Leader to help us continue offering our best possible dining experience. Our team is dedicated to celebrating the joy of Italian dining, and we want someone who shares our enthusiasm.The Role:We're seeking a strong communicator with natural...