Customer Support Advisor

3 weeks ago


Reading, United Kingdom KC Group Full time

**Key Responsibilities of a Customer Support Advisor**:

- Reporting to the IT Workforce Systems Senior Manager and working alongside the IT Workforce Systems Support Team to assist their internal CRM user base.
- Resolving issues in relation to their bespoke CRM system, escalating through correct channels in order to resolve queries in a timely manner.
- Queries can range from new users asking for support, to system errors, to general ad hoc questions.

**To be considered for the role of Customer Support Advisor you will require**:

- Strong IT skills. Our client is looking for somebody who is able and willing to learn new IT systems, especially one bespoke to a company.
- Customer-focused and confident when responding to queries both online and over the phone.
- Notable experience working within a Customer Support role.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £178.46 per day

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Reading, RG1 2AG: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Reading, RG1 2AG

Reference ID: MF2605


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