Customer Support Advisor
3 weeks ago
**Key Responsibilities of a Customer Support Advisor**:
- Reporting to the IT Workforce Systems Senior Manager and working alongside the IT Workforce Systems Support Team to assist their internal CRM user base.
- Resolving issues in relation to their bespoke CRM system, escalating through correct channels in order to resolve queries in a timely manner.
- Queries can range from new users asking for support, to system errors, to general ad hoc questions.
**To be considered for the role of Customer Support Advisor you will require**:
- Strong IT skills. Our client is looking for somebody who is able and willing to learn new IT systems, especially one bespoke to a company.
- Customer-focused and confident when responding to queries both online and over the phone.
- Notable experience working within a Customer Support role.
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £178.46 per day
**Benefits**:
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Reading, RG1 2AG: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Reading, RG1 2AG
Reference ID: MF2605
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