Customer Service Apprentice

7 days ago


Little Eaton, United Kingdom BriefYourMarket Full time

We’re a multi award-winning business; proud to be recognised as a fast-growth company, which culminated in us receiving Deloitte’s prestigious 5th fastest growing technology company award in 2014.

We quickly grew from being a preference-based e-marketing platform, adding a range of complementary marketing features, such as: integrations, automation, a dedicated print suite, SMS and surveys, and our Communications Managed service.

We continue to grow in our core industries, and currently service 1,000s of marketing professionals worldwide in the property, insurance, leisure and hospitality sectors.

Brief your Market are looking for an apprentice with excellent communication and good computer skills. They need to be honest, enthusiastic, hardworking, self-motivated and respond well to challenging situations.

Working closely with 2 Key Account Managers and the Head of Key Accounts to help support them in the management of Brief Your Markets biggest and highest paying customers.

**Jobs would include but not limited to**:

- Monitor outstanding issues across the Key Accounts.
- Help with the project management of delivering new customer systems.
- Monitor customer systems to understand and increase overall usage.
- Feedback to Key Account Managers any at risk customers based on conversations, outstanding issues and system usage.
- Administration projects - for example ensuring we have all customer details in CRM.
- Some training on small areas of the system when able and if required.
- Join Key Account Managers on meetings and phone calls to help support and complete any follow up tasks for the customers.

Eventually when experienced enough and fully trained the apprentice would have the opportunity to have their own small number customers to manage.

**To become an apprentice, you must**:
Be 16 or over

not already be in full-time education

You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.



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