Service Charge Advisor

7 months ago

Croydon, United Kingdom Southern Housing Full time

**The role**

As a Service Charge Advisor you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.

Please note this job is based out of our Croydon office with hybrid working options available once you have completed your probation period

**What you’ll do**
- Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
- Delivering a customer-centric, support service for service charge payers.
- Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
- Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets
- Preparing and reviewing invoices for examination and certification by external auditors
- Providing support in any processes relating to the production, quality control and dispatching of service charge statements.

**What you need**
- Excellent customer service skills
- Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
- Excellent communication skills (written and oral)
- Excellent financial and numerical skills
- Strong belief in customer satisfaction

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Please note we reserve the right to close this vacancy at any time.**

**About us**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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