Collections & Recoveries Advisor - Hybrid

1 month ago


Banbury, United Kingdom Contact Web Ltd Full time

**Please note this role is hybrid from our Banbury Site, you must be able to travel for training and then occasional travel to the office after training is completed.**

At Contact Web, we are a leading contact centre outsourcing business dedicated to providing exceptional customer service, driving sales, and efficiently managing arrears for our esteemed clients. With an unwavering commitment to excellence, we specialise in managing contact centre operations across various channels, ensuring our clients' customers receive the highest level of service and support.

What sets us apart is our genuine passion for creating a positive staff experience and fostering a thriving work environment filled with abundant growth opportunities. We believe that when our employees are happy and fulfilled, they are empowered to deliver outstanding results for our clients.

As an organisation, we embrace flexibility and understand the changing landscape of work. We offer both remote and hybrid working options, allowing our talented team members to work from the comfort of their own homes or from our well-equipped office spaces. We recognize the value of work-life balance and the benefits of a diverse workforce, and our remote and hybrid working arrangements reflect our commitment to supporting our employees' well-being.

By joining our team, you will become a part of a vibrant and collaborative community of professionals who are driven by a shared goal of delivering exceptional customer experiences. We offer ongoing training and development opportunities to enhance your skills and empower you to excel in your role.

This role is supporting one of our clients who are one of the UK’s newest debit account and credit card providers. Aiming to improve lives by empowering every individual to make the smartest financial decisions through better clarity, intelligence, and tech.

We have big ambitions and are building a team of superstars to realise them.

**Hours**: Operational hours are Monday to Friday 8am until 8pm and Saturdays 9am until 5pm.

**Shift Pattern**: 1 in 3 Saturdays with a lieu day off during the week. Shifts are either 9am until 5.30pm or 11.30am until 8pm on rotation.

**Basic Requirements**:

- Right to work within the UK
- English speaking
- Credit report to be provided (we support with this)
- Basic DBS certificate to be provided (we support with this)
- Must live within 30 miles on Banbury

**Experience and Skills Required**
- Previous Customer Service experience
- Strong communication skills: Possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations.
- Excellent interpersonal skills and ability to build rapport
- Experience working within Financial Services or utilities

**Main Duties**
- Manage customer queries: Handle and resolve customer queries across multiple channels, including telephony and webchat, ensuring a first contact resolution.
- Ownership and escalation: Take ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements (SLAs).
- Accurate documentation: Record all customer information on accounts, ensuring accuracy and compliance with company policies and procedures.
- Process improvement: Identify areas for process improvement to enhance customer satisfaction and propose solutions to optimise operations.
- Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
- Empathetic support: Provide empathetic and personalised service to vulnerable customers, assisting them in managing their accounts effectively.

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Referral programme
- Transport links
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Banbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Having read the hours and shift patterns in the job description. please can you confirm you are able to work to these hours?

Work Location: Hybrid remote in Banbury

Expected start date: 16/08/2023


  • Collections Advisor

    1 month ago


    Banbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you an experienced **Collections Advisor** with exceptional communication skills? **Key tasks -** - Proactively identifies the reasons for arrears and takes ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience- Treats customers as individuals by listening and having...

  • Collections Advisor

    1 month ago


    Banbury, United Kingdom Cactus Search Full time

    Are you an experienced **Collections Advisor** with exceptional communication skills? **Key tasks -** - Proactively identifies the reasons for arrears and takes ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience - Treats customers as individuals by listening and having quality conversations...


  • Banbury, United Kingdom Contact Web Ltd Full time

    At Contact Web, we are a leading contact center outsourcing business dedicated to providing exceptional customer service, driving sales, and efficiently managing arrears for our esteemed clients. With an unwavering commitment to excellence, we specialise in managing contact center operations across various channels, ensuring our clients' customers receive...


  • Banbury, United Kingdom Cactus Search Full time

    We are looking for an experienced** Debt Recovery Coordinator **for a fantastic, well establised, exciting business based in the Banbury area**.** Responsible for engaging with existing Service Partners to build relationships, maintain optimal working processes and ultimately, contribute to the Collection team’s goal of reducing the risk of bad...

  • Recovery Driver

    2 days ago


    Banbury, United Kingdom ABL 1Touch Full time

    **Recovery Driver** Are you an experienced Driver wanting to join a growing company? Do you have experience of driving up to 7.5 tonne vehicles? Do you want to be part of a market leading and growing automotive business that looks after its employees? **What can we offer you?** - OTE of up to £32K per annum including team bonus - 28 days holiday...


  • Banbury, United Kingdom Cactus Search Full time

    We are looking for an experienced** Collections Team Leader **for a fantastic, well establised, exciting business based in the Banbury area**.** This is a great opportunity and ideal for anyone currently in a Collections Team Leader role and keen to work in a more progressive and supportive environment. Main focus of this role is to - Motivate and inspire...

  • Collections Agent

    2 days ago


    Banbury, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Collections Agent **Salary**: 22,000 per annum **Hours**:09:00 - 17:00 **Office-Based role for 12 weeks then move to remote** **Main Duties**: - Take ownership of queries, escalating through the correct channels when required to ensure the customer receives a timely response - Communicate clearly and effectively with vulnerable customers or...


  • Banbury, United Kingdom Plus One Personnel Full time

    Customer Service Advisor Job Details **Sector**: Customer Services **Location**: Banbury, Oxfordshire **Type**: Permanent **Salary**: £22,000 **Reference**: 370050 Job Title: Customer Service Advisor Location: Banbury Hourly Rate: £22,000 plus bonus after probation period Our client is a growing company based in Banbury Town Centre. They are an...


  • Banbury, United Kingdom Irwin and Colton Full time

    **Health and Safety Advisor, Banbury (Regional travel), Circa £42,000 + Vehicle and Benefits** Irwin and Colton has been engaged by a specialist contractor working within the construction space to recruit a Health and Safety Advisor to join the team. The role will include travel to construction and civil engineering sites around 3 days a week withthe...


  • Banbury, United Kingdom TieTa UK Ltd Full time

    The Role: **Job Types**: Full-time, Permanent Location: Adderbury, Oxfordshire **Salary**: £22,000.00 per year We are looking for 3 customer service agents to join our ever growing team. You will be making calls to customers and transferring them to the necessary departments. Knowledge of GDPR and working to KPI's would be a huge bonus for this role. -...

  • Service Advisor

    2 weeks ago


    Banbury, Oxfordshire, United Kingdom Jago Consultants Full time

    We are working with a main dealership in the Banbury area, commutable from Oxford, Milton Keynes, Northampton, Rugby, Leamington Spa, Aylesbury, Kidlington who are currently seeking 2 x Service Advisors. Job Role – Motor Vehicle Service Advisor Job Location – Banbury area, commutable from Oxford, Milton Keynes, Northampton, Rugby, Leamington Spa,...


  • Banbury, United Kingdom Omlet Ltd Full time

    Omlet, a designer and online retailer of world-famous pet products, is looking for an enthusiastic, friendly and talented German speaking Customer Experience Advisor. Omlet provides support for our German customers from Monday - Friday 8am - 4.30pm (UK time) 40hrs per week. Please only get in touch if you really enjoy providing a fantastic customer...


  • Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Customer Service Advisor - Supply Chain - Banbury - Full-time - United Kingdom As a Customer Service Executive, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures. You will provide a complete order process and customer service facility to all customers and ensure that...


  • Banbury, United Kingdom Omlet Ltd Full time

    Omlet, a designer and online retailer of world-famous pet products, is looking for an enthusiastic, friendly and talented Dutch speaking Customer Experience Advisor. Omlet provides support for our Dutch customers from Monday - Friday 8am - 4.30pm (UK time) 40hrs per week. Please only get in touch if you really enjoy providing a fantastic customer...

  • Junior HR Advisor

    4 weeks ago


    Banbury, United Kingdom Ellacotts LLP Full time

    Ellacotts has an exciting opportunity for a Junior HR Advisor to join our team based in Banbury. You will join us on a full-time basis (37.5 hr per week) on a 15-month fixed-term contract and in return, you will receive a competitive salary plus great company benefits! **The Benefits** The true benefit of working with Ellacotts is the culture and...

  • Customer Service

    1 month ago


    Banbury, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    **Customer Service Advisor - £24k-£25k per annum. Hybrid working 2 days at home 3 in the office.** Customer Service Administrator duties - Dealing with online chat. - Administration tasks. - Order processing and data entry. - Placing orders for spare parts. Keywords: - Administration, Customer Service, Customer Service Administrator, Banbury, Bicester,...

  • Junior HR Advisor

    2 weeks ago


    Banbury, United Kingdom 360 Resourcing Solutions Full time

    Our client has an exciting opportunity for a Junior HR Advisor to join their team based in Banbury. You will join them on a full-time basis (37.5 hr per week) on a 15-month fixed-term contract and in return, you will receive a competitive salary plus great company benefits! The Benefits The true benefit of working with our client is the culture and...

  • Paraplanner

    1 week ago


    Banbury, United Kingdom The Burford Recruitment Company Ltd Full time

    Hybrid – 3 days at home✅ Annual Bonus✅ Study support for Diploma Level 4✅ Quarterly Team Social EventsAn independent financial advisors based a few miles outside of Banbury, Oxfordshire, are seeking a client focused Paraplanner to provide full Paraplanning support to a team of Financial Advisers. The company pride themselves on their strong company...

  • Paraplanner

    2 weeks ago


    Banbury, United Kingdom The Burford Recruitment Company Ltd Full time

    Hybrid – 3 days at home ✅ Annual Bonus ✅ Study support for Diploma Level 4 ✅ Quarterly Team Social Events An independent financial advisors based a few miles outside of Banbury, Oxfordshire, are seeking a client focused Paraplanner to provide full Paraplanning support to a team of Financial Advisers. The company pride themselves on their strong...

  • Paraplanner

    2 weeks ago


    Banbury, United Kingdom The Burford Recruitment Company Ltd Full time

    Hybrid – 3 days at home✅ Annual Bonus✅ Study support for Diploma Level 4✅ Quarterly Team Social EventsAn independent financial advisors based a few miles outside of Banbury, Oxfordshire, are seeking a client focused Paraplanner to provide full Paraplanning support to a team of Financial Advisers. The company pride themselves on their strong company...