Debt Recovery Coordinator

We are looking for an experienced** Debt Recovery Coordinator **for a fantastic, well establised, exciting business based in the Banbury area**.**

Responsible for engaging with existing Service Partners to build relationships, maintain optimal working processes and ultimately, contribute to the Collection team’s goal of reducing the risk of bad debt.

**Key tasks**
- Monitor supplier activities to identify opportunities to improve performance through enforcing contractual obligations and/or regulatory requirements
- Follow processes for instructing and closing the instruction of debt recovery partners
- Process cash files from debt recovery agencies and review invoices for sign off
- Investigate and resolve complex customer/account queries, providing detailed and accurate resolution
- Accurately records and logs interaction with customers and suppliers
- Create effective professional relationships with key stakeholders across the business internally and externally
- Maintains knowledge of updated company processes and policies - Work with multiple systems and spreadsheets, to enter and calculate formula work to generate data summaries through graphs and tables
- Participate in process change and implementation, identify opportunities for process improvement and producing documentation to ensure departmental processes are efficient and consistent with business and industry requirements

**Key Objectives**
- Assist the customer using all resources and tools available aiming for first contact resolution and customer satisfaction
- Support the business through operational effectiveness, digital first
- Committed to learning Responsible for
- Reducing the risk of bad debts to the business
- Individual KPIs