Decant Coordinator

3 weeks ago

London, United Kingdom MMP Consultancy Full time

We are working alongside a reputable and dynamic housing provider to recruit a Decant Coordinator on a permanent basis.

This is an exciting opportunity to play a vital role in coordinating technical decant cases, ensuring efficient processes and exceptional customer service.

As the Decant Coordinator, you will be responsible for coordinating and overseeing the technical decant process for residents. Working closely with operational teams and customers to ensure that cases are prioritised and progressed effectively, resulting in mínimal delays. Your proactive approach will involve identifying solutions and facilitating regular case meetings to address any issues that may arise.

**Responsibilities**:

- Collaborate with Housing Options Service teams to identify suitable properties for technical decant customers, prioritising their move.
- Develop productive relationships with customers, accompanying them to viewings and encouraging them to accept property offers to facilitate a swift decant.
- Coordinate efforts with colleagues to ensure the efficient setup of all aspects of the decant, such as rent payments, bills, and council tax.
- Maintain clear records of each technical decant case, tracking and monitoring progress to identify key next steps and drive case advancement.
- Keep key stakeholders informed about case progression through regular updates.
- Facilitate case meetings with operational teams, presenting information to address issues and seek solutions, acting as a mediator when consensus is challenging.
- Complete a comprehensive checklist at the end of the process to ensure all necessary actions have been completed for case closure.
- Independently assess and resolve problems related to the decant process, using initiative, knowledge, and judgment.
- Provide excellent customer service by acting as a point of contact for customers, offering regular updates at specific points in the process.
- Process customers' requests for reimbursement of reasonable expenses.

**Requirements**:

- GCSE standard C or above in Maths and English.
- Previous experience working with stakeholders, including managers, to achieve project or initiative progress.
- Experience assisting customers with complex issues.
- Proficient in using IT systems, such as a CRM, when assisting customers.
- Experience in social housing.
- Knowledge of the technical decant or other decant processes.
- Project management or delivery experience.

  • Planning Compliance Coordinator

    6 days ago

    London, United Kingdom Voxconsultants Full time

    Join to apply for the Policy and Decant Voids Manager role at Vox Network Consultants Join to apply for the Policy and Decant Voids Manager role at Vox Network Consultants Sign in to save Policy and Decant Voids Manager at Vox Network Consultants . Vox Network Consultants provided pay range This range is provided by Vox Network Consultants....

  • Regeneration and Community Coordinator

    4 weeks ago

    London, United Kingdom L&Q Full time

    **Regeneration and Community Coordinator** **Title**: Regeneration and Community Coordinator** **Contract Type: Permanent** **Persona: Agile 40% Office based** **Location**:Agile - regular travel to Dollis Valley and Brent Cross (Barnet Borough) Reporting office Stratford (travel expenses to Dollis Valley and Brent Cross payable)** **Salary**:Circa £38k...

  • Resident Liaison Officer

    3 days ago

    London, United Kingdom The Riverside Group Full time

    **Job Title**:Resident Liaison Officer **Contract Type**:Permanent **Salary**:£33,485- £35,545 per annum **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday **Location**:Arlington House, Camden, London - Hybrid **The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer within our Damp and Mould...

  • Housing Officer

    4 weeks ago

    London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for a Housing Officer The Housing Solutions Team provides a comprehensive managed temporary accommodation service. The Housing Solutions Team provides housing advice, homelessness casework and support households in temporary accommodation to rapidly move-on into PRS or other housing. The Housing Solutions Team will also work...

  • Temporary Regulatory Policy Coordinator

    3 weeks ago

    London, United Kingdom Triumph Consultants Ltd Full time

    Interim Policy & Decant Voids Manager – Housing Services Reference no: 89 per hour PAYE Hours per week: 35 Monday to Friday, normal working hours This opening assignment is for 6 months City: THAMESMEAD, London A Policy & Decant Voids Manager is required to undertake all duties required in processing all long term voids, policy voids and fire damaged...

  • Planning Compliance Coordinator

    1 week ago

    London, United Kingdom Voxconsultants Full time

    Vox Network Consultants provided pay range This range is provided by Vox Network Consultants. To undertake all duties required in processing all long term voids, policy voids and fire damaged properties. Accountable to the Voids Manager for the timely provision of design, procurement and contract management of all properties allocated Ensure compliance...

  • Assistant Head Sommelier

    1 month ago

    London, United Kingdom Pollen Street Social (PSS) Full time

    Work Schedule : Full-time (Tuesday - Saturday) Starting Date : ASAP In the heart of culinary distinction, Pollen Street Social, a Michelin-starred haven, seeks an accomplished Renowned for unparalleled cuisine and curated wine offerings, Pollen Street Social invites a seasoned professional to contribute to the management of our esteemed wine program,...

  • Assistant Head Sommelier

    2 weeks ago

    London, United Kingdom Pollen Street Social (PSS) Full time

    Work Schedule : Full-time (Tuesday - Saturday) Starting Date : ASAP In the heart of culinary distinction, Pollen Street Social, a Michelin-starred haven, seeks an accomplished Renowned for unparalleled cuisine and curated wine offerings, Pollen Street Social invites a seasoned professional to contribute to the management of our esteemed wine program,...

  • Assistant Head Sommelier

    1 month ago

    London, United Kingdom Pollen Street Social (PSS) Full time

    Location : Mayfair, London Work Schedule : Full-time (Tuesday - Saturday) Starting Date : ASAP Reporting to : Head Sommelier In the heart of culinary distinction, Pollen Street Social, a Michelin-starred haven, seeks an accomplished Assistant Head Sommelier to join our distinguished team. Renowned for unparalleled cuisine and curated wine offerings, Pollen...

  • Assistant Head Sommelier

    2 weeks ago

    London, United Kingdom Pollen Street Social (PSS) Full time

    Location : Mayfair, London Work Schedule : Full-time (Tuesday - Saturday) Starting Date : ASAP Reporting to : Head Sommelier In the heart of culinary distinction, Pollen Street Social, a Michelin-starred haven, seeks an accomplished Assistant Head Sommelier to join our distinguished team. Renowned for unparalleled cuisine and curated wine offerings, Pollen...

  • Head of Allocations and Lettings

    6 days ago

    London, United Kingdom Pertemps Network Group Full time

    **Job Description**: Responsible for: - Allocation and Voids Manager- Property and Place Manager**To provide line management and strategic and operational direction to managers who you directly managed and have responsibility for setting SMART objectives for managers and staff linked to the service plan, program of projects and service improvements for the...