Hospital Liaison Officer

2 weeks ago

London, United Kingdom iWork Recruitment Limited Full time

Contract to start on 18-03-24 until 16-06-24 with a possible extension.

**Job Purpose**:
To be responsible for providing clerical, administrative and liaison role to support the functions of Assessment (Section 2) and Discharge (Section 5) notifications of The Care and Support (Discharge of Hospital Patients), Regulations 2014.

This places duties upon the NHS and councils with social services responsibilities in England relating to communication between health and social care systems around the discharge of patients and communication with patients and carers).

To proactively maintain various administrative and customer related record systems and procedures as the role requires.

To be responsible for logging, date and time of receipt of all hospital related referrals / faxes and to return confirmation of social services availability to hospital.

To actively liaise with hospitals to clarify dates of discharge or to register dissatisfaction with referrals (Section 2 or Section 5).

To work within the units Quality Assurance systems and actively contribute to its continuous improvement.

**Principal Accountabilities and Responsibilities**

To carry out duties with due regard to the Client’s Equal Opportunities Policy.

The Client provides a service to multi-racial communities and all aspects of service delivery must be underpinned by a commitment to anti-racism and Equal Opportunities.

To carry out duties with due regard to the Client’s policy on the provision of a quality service to its customers.

To provide quality clerical and administrative services within the operational team, taking into account the needs of the customers and departmental policies, procedures and guidelines.

To maintain daily functional links with hospitals, team administrators, administrative assistants contributing to and assisting in the establishment and development of the team’s clerical and administrative procedures and systems especially relating to hospital discharges.

To act as primary source for all incoming faxes relating to hospital referrals. Working closely with the Referrals Officer ensuring all Section 2’s and Section 5’s are brought promptly to their attention.

To undertake follow up role of discharge dates from all hospitals and report to the relevant Team Manager.

To maintain administrative registers, records, systems and indices relating to the work of the team.

To process forms and documentation as defined by policies, procedures and working practices.

To provide statistical information relating to the work and functions of hospital discharges.

To receive a variety of telephone calls and personal enquiries to the team and ensure all appropriate information is recorded and processed.

To provide advice and information relating to the team functions and services and to ensure the administrative elements of enquiries are met in particular hospital discharges.

To attend Case Conferences or multi
- disciplinary meetings relating to hospital discharges as and when required, take minutes and circulate accordingly.

To ensure that supplies of stationery and forms are maintained in particular to ensure that the hospital fax machines are functional.

To undertake photocopying as required.

When appropriate, to cover for any Administrative Assistants within the Section.

The post holder will carry out all duties following the quality system work procedure manual and actively contribute to continuous improvement of service delivery through regular feedback in meetings and quality assurance forums and user feedback.

5246095-03-24

**Salary**: £17.27 per hour

Work Location: In person

Reference ID: 5246095-03-24

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