Business Support Officer
3 months ago
Salary £21,189 to £21,968 per annum | Permanent, Full Time, 37 hours per week | Care Finance Assessment Team Preston |
Lancashire is the fourth largest local authority in England spanning over a huge geographical area with a diverse range of communities. The Council provides services to approximately 1.2 million people who live within Lancashire.
We have an excellent opportunity for a highly motivated individual who is ready to join our busy team. The role is to provide support to the Team Leader and Financial Assessment Officers.
**Key Accountabilities**
Plan and organise straightforward tasks; exchange varied information with members of the public and other staff; carefully use expensive/complex equipment and handle and process information. Provide general information, advice, and guidance on established internal procedures. Limited accountability for monitoring/recording financial resources. Provide support and guidance as required to other members of staff. Completion of tasks to required standards and deadlines. Accountable for ensuring all telephone calls are conducted in an appropriate manner respecting the diverse needs and circumstances presented by service users and responding in a sensitive and supportive manner. Responsible for liaising with colleagues across the Local Authority's Directorates to advise of service users' requests and concerns and for signposting to relevant points of contact including partner agencies and advice centres as appropriate. To be able to work independently, organising workload to ensure set targets are achieved within an allocated length of time.
**Skills & Experience**
Previous relevant experience or the ability to demonstrate the competence/capacity to carry out the role. Office experience at an administrative level. Experience of dealing with vulnerable people, social care service users, and working in a social care finance is not mandatory but may be advantageous. Excellent written and verbal communication skills. Ability to use Information Technology efficiently. The ability to follow instructions and processes as well as offer new ideas and contribute towards improving the delivery of our service.
In addition, the post holder may be required to attend training, team briefings and meetings at other venues across the County.
Working for the county council also comes with benefits such as 26 paid annual leave days and our service area does not work on Bank Holidays. We provide and actively encourage self-development offering a wide range of training opportunities. We also offer a generous pension scheme. Flexible working is available however duty cover of the office from 8:45 am to 5 pm will be required on a rota basis.
In return, Lancashire County Council offers a range of benefits, found on our website here.
**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.**
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
**Job Description & Person Specification
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