Identity Management Officer

7 months ago

London, United Kingdom Heathrow Full time

Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still - and neither does our Security team. Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job, but it’s a rewarding one.

Our Security team brings together compliance, intelligence, risk, product and operational delivery across our vast estate. We’re constantly innovating, with the latest technology and new processes to drive excellence and reduce risk everywhere.

Join us and you’ll connect with people from different cultures, nationalities and experiences, as we work together to give passengers the best airport service in the world. Alongside this, the Security team works with a broad range of external stakeholders such as government, airline partners and baggage handlers, as well as ensuring excellent relationships with internal teams.

Such variety means there are endless opportunities to grow your skills and develop your career with us, within Security and across our whole business. Our team will help you to be at your best, supporting you to learn and backing you to achieve more than you might ever have imagined. Join us and discover a world of fresh possibilities every day.

Join our team at Heathrow Airport ID Centre and play a vital role in ensuring the security and efficiency of one of the world's busiest airports We are seeking dedicated individuals with relevant skills to join us in delivering exceptional service while upholding stringent security standards.

As a member of our team, your primary responsibility will be to grant access to restricted areas of Heathrow Airport in adherence to Heathrow Security Standards and Department for Transport Statutory Requirements. This involves administering passes and ensuring compliance with regulations while providing top-notch customer service.

**This position is for a 12-month fixed-term contract.**
- Providing excellent service and support to all customers and partners whilst maintaining exceptional standards.
- Undertaking a wide range of ID-related activities including verification, conducting security interviews, and supporting Team Heathrow in ID Pass-linked initiatives.
- Ensuring data is inputted accurately onto relevant systems and records are maintained to the required standard.
- Taking part in projects, initiatives and other duties to support the operation and personal development.
- The confidence to plan, adapt and make decisions independently.
- Data Entry and verification experience where a high level of accuracy is essential.
- Experience working in a fast-paced customer service environment whilst delivering a high quality and personalised service to customers.

**Ideally, you’ll also have**:

- An Aviation Background.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

**Our rewards**

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

**Working location**

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

**Sustainable Travel to work**

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities

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