Fleet Assistant

5 months ago

Cardiff, United Kingdom Veezu Assist Full time

**Who are Veezu?**

Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are the tech driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more

**Why work for us?**

Access to transportation is vital to the thriving local community. We help to fund hundreds of local projects across the country and aim to make a positive difference - because where our communities thrive, Veezu Driver Partners thrive, and our business thrives, too.

Our culture revolves around our core values. Community is at the centre of who we are. It all starts from within Veezu by creating an open, inclusive, and diverse organisation, where all team members belong.

Our growth must be sustainable in the towns and cities we serve, which is why we have invested more than £5 million in low emission cars within the last five years.

So if you want to do some good in the world, be a part of an inclusive and diverse culture that uplifts everyone and be a part of a business making a real impact on sustainability and the environment.

**Who are you?**

As a Fleet Assistant, you will manage the day-to-day delivery of Fleets, support our Driver Partners / the Veezu Assist team and maintain the Fleet function for the Cardiff DP Hub.

Responsibilities wise you will:

- Travel to and from sites to support our Driver Partner Experience and Veezu Assist teams with rental vehicle administration
- Assist in the organisation and booking of fleet vehicles routine servicing.
- Ensure MOT & vehicle check appointments are carried out on time with the onsite workshops and garages
- Assist in the organisation and booking of vehicle swaps between our vehicle hire supplier and Driver Partners.
- Support Veezu Assist by reporting on damaged vehicles following fault or non-fault incidents.
- Report on Driver Partner behaviour and vehicle management across all of our sites
- Obtain and review DashCam recordings and footage, which could be used as evidence for incidents and insurance claims in the case of an accident.
- Communicate with our Driver Partners regarding their driving styles and behaviours, working closely with them to improve efficiency, cost and their customers’ journeys
- Ensuring that customer information is safeguarded at all times, in line with General Data Protection Regulations (GDPR).
- Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times
- Follow information security policies and procedures
- Ensure legal and contractual compliance
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
- Ensure completion of all mandatory training
- Be willing to support other business areas as needed
- Adhere to company policies and procedures
- Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR)
- Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance
- Maintain information security to a recognised required standard in line with business needs
- Follow information security policies and procedures.

**What we expect of you?**
- Experience in a similar role or industry in the Customer Service space
- Full Driving License (manual)
- Very personable with good written and verbal communication
- Highly organised and with the ability to plan and prioritise effectively
- A pragmatic and straightforward approach to queries which centres on problem solving

Thanks,

Veezu Recruitment

Pay: £21,000.00-£26,780.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Full Manual Driving License: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: FA290524

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