Customer Resolutions Advisor

7 months ago

Brighton, United Kingdom Motorway Full time

**Location: Brighton**

**Shift available**:Monday - Friday 8:45am-5:30pm

**About Motorway**

Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

**About the job**

Are you passionate about delivering a fantastic customer experience? Do you know how to turn a poor experience into a good one? If so, we want to hear from you

We are looking for a Customer Resolutions Advisor (known internally as a Sales Support Specialist) to join our customer service team in our Brighton office. This role is ideal for anyone who cares deeply about people having amazing customer experiences. This is a rare opportunity to make your mark, in a fun, diverse and friendly environment with enthusiastic colleagues.

**What you will do**:

- You’ll be the kind, understanding voice at the other end of the phone (responding to inbound and outbound calls) to our customers.
- Answer general written customer service queries across all of our communication platforms.
- You will own post-sale customer queries collaborating externally and internally with other teams across the company to find a resolution.
- You'll be making an impact and trusted to use your integrity to deliver a quality outcome for both Sellers and Buyers.

**Requirements**:

- You have a history of providing consistently excellent customer service.
- You have an organised working style with a strong attention to detail and the ability to manage your own workload.
- You are a friendly, positive personality with a willingness to work hard as part of an enthusiastic team.
- You have excellent written and verbal communication skills.
- You are able to problem solve and use your initiative, while adapting to new processes and systems quickly.
- You strive to understand and listen to the customer and seek customer-focused resolutions.

**Benefits**
- BUPA health insurance
- Discounted dental through BUPA
- Discounted gym membership through BUPA
- On-Hand volunteering membership + volunteering day
- Pension scheme
- Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
- Enhanced maternity/paternity leave
- Cycle to work scheme
- A fun working environment with regular social events
- The chance to join a rapidly growing company that cares first and foremost about its people
- Fast career progression and the ability to develop your own skills and experience quickly

**Equal Opportunities statement**

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the perfect opportunity for you! Mitie Group Ltd is seeking a Customer Services...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex. **SALARY**: Competitive **LOCATION**:...

  • Debt Advisor

    6 months ago

    Brighton, United Kingdom Tate Recruitment Limited Full time

    Debt Advisor/Collections, £28233, Brighton, hybrid working (6 days a month in the office minimum), for public sector organisation. Must have previous customer service/debt advisory/collections/credit control expertise and enjoy problem solving and offering solutions to clients. The Debt Advisor role is a permanent position, offering flexible working and an...

  • Customer Service Advisor

    2 months ago

    Brighton, United Kingdom CV-Library Full time

    Our client is looking for a motivated Customer Service Advisor to join their multilingual team in central Brighton. You'll handle guarantee of payments, validate cover with insurers, and support case managers. This is a chance to make a positive impact in a fast-paced, innovative environment. Join a forward-thinking team that values innovation,...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company pension Schedule: - Day shift Work Location: In person

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Brighton Hospital | Sales and Business Development | Permanent Contract | Full Time Up to £26,000.00 per annum depending on experience 37.5 hours per week Our Sales and Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Brighton and Hove Bus & Coach Company Full time

    Overview: Acting as the as the conduit between customers and the business, this role is about ensuring our customers receive all the help, support and inspiration to use our services that they need. As the first point of contact, it is your role to ensure that every customer receives outstanding customer service and that opportunities for the business to...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company events - Company pension - Gym membership Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Customer Experience Advisor

    3 months ago

    Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Brighton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour Expected hours: 35 per week **Benefits**: - Company pension - Free parking - On-site parking Flexible Language Requirement: - English not required Ability to...

  • Inbound Customer Service Advisor

    6 months ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent Pay: From £12.00 per hour Expected hours: 35 per week **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Brighton** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Technical Customer Advisor

    2 months ago

    Brighton, United Kingdom Brook Street UK Full time

    Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team.This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression.You will be adaptable, with excellent communication skills and a background working in a corporate environment...

  • Technical Customer Advisor

    2 months ago

    Brighton, United Kingdom Brook Street UK Full time

    Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team. This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression. You will be adaptable, with excellent communication skills and a background working in a corporate environment...

  • Technical Customer Advisor

    2 months ago

    Brighton, United Kingdom Brook Street UK Full time

    Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team.This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression.You will be adaptable, with excellent communication skills and a background working in a corporate environment...

  • Customer Services Advisor

    6 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    7 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Service Advisor** **Reference number**: JR236499, JR236549 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:2 **Salary**: £23,400 Per annum We are looking for a **Customer Service Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible...

  • Customer Services Advisor

    7 months ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...