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Specialist Performance Programmes Emeaa
4 months ago
**About us**
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.
We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.
**Your day to day**
The Specialist Performance Programmes EMEAA will be the main contact within the team for all loyalty initiatives, particularly focusing on initiatives that drive loyalty and other performance metrics across our hotels in EMEAA.
- Develop and manage relationships with key global & regional stakeholders. Understand and represent the needs of both the global teams and nuances of the regional teams and hotels.
- Main contact for loyalty initiatives, responsible for ensuring delivery of all loyalty messaging to internal stakeholders and hotels via various channels.
- Support hotels within the Performance Essentials programme with loyalty delivery where required as requested by support leads
- Support delivery of annual EMEAA Operations Support plans to achieve regional performance metrics and priorities.
- Support delivery of monthly calls & newsletters for Hotel Experience Champions, delivering global, EMEAA and regional specific messages.
- Support hotels in the use of IHG Hotel Experience platforms and processes such as Tactical Solve, Performance Tracker and Hotel Experience Source.
- Deliver globally designed content or support creation of EMEAA specific programs, tools and resources for hotels to drive metrics & loyalty performance.
- Support delivery of projects and/or manage small project workstreams designed to drive metrics performance
- Analyse & interpret activity data and metrics performance to identify regional gaps, leverage region/global best practice and provide recommendations and feedback to center/global on continuous improvement in hotel experience and standards compliance to reach performance targets.
**What we need from you**
- Practical experience within a hotel, education or training qualifications.
- Ability to work autonomously on multiple tasks and projects.
- Well organised with attention to detail and able to achieve timelines.
- Clear project planning and implementation capability to assess and develop recommendations based on business needs and assessments.
- Good understanding of the markets we operate in and the context of working in a diverse region.
- Demonstrated strategic thinking with a proven ability to analyse markets, performance data, and business issues and draw insight / conclusions to formulate solutions that support the channels and loyalty plans.
- Strong interpersonal / communication skills in English and one other language preferred, with the ability to build relationships across multiple business units for collaboration, data requests, and joint outcomes.
**What we offer you**
At IHG we give our colleagues greater flexibility and balance - working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFur
