Service Delivery Manager
24 hours ago
**About the role:**
There is a requirement for an experienced Service Delivery Manager to join the organisations ICT Portfolio, where they will engage and assist project managers to ensure the service requirements are being met for various systems.
**Key tasks (but not limited to)**:
- Conduct a discovery exercise against all existing systems to ensure they are fully documented and properly supported
- Identify gaps and produce a plan to address those gaps
- Assist PMs to deliver against those plans
- Provide an assurance function, protecting the BAU estate and existing Service Management capability
- Responsible for ensuring that the Service Operation is set up and in place.This includes:Event Management; Incident Management; Request fulfilment; Problem Management; Access Management.This also includes the review and setup of Service Desks, etc.
**Required skills and experience:**
- The post holder should carry a minimum of 5 years’ experience of working in Service Management
- The post holder must have experience of working within a public sector organisation, ideally central government, policing or secure environments
- The post holder should be qualified in ITIL Service Transition and Service Design
- The post holder must have NPPV3 / SC clearance
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