Service Delivery Lead

3 days ago


West Blatchington, Brighton and Hove, United Kingdom The Forward Trust Full time
Job Overview

The Forward Trust is seeking an experienced Service Delivery Lead to join its Probation Services Team in South East London.

This role offers a unique opportunity to lead and manage the Dependency and Recovery (D&R) Service, providing strategic and operational direction to drive service excellence.

The successful candidate will be responsible for developing and implementing effective service management strategies, working closely with stakeholders to ensure seamless delivery of services.

About the Role

This is a challenging and rewarding position that requires a strong leader who can motivate and inspire team members to achieve exceptional results.

The Service Delivery Lead will be responsible for:

  • Developing and implementing service management strategies to drive service excellence
  • Leading and managing the D&R Service team to achieve desired outcomes
  • Collaborating with stakeholders to ensure effective service delivery
  • Monitoring and evaluating service performance to inform improvements
Requirements

To succeed in this role, you will need:

  • A degree in a relevant field (e.g., social work, psychology, business administration)
  • Proven experience in service management or a related field
  • Excellent leadership and communication skills
  • Ability to analyze complex data and make informed decisions
What We Offer

The Forward Trust offers a competitive salary of £37,433 - £45,751 per annum, plus a range of benefits including:

  • Generous annual leave entitlement
  • Pension scheme
  • Professional development opportunities


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