Business Administration Apprentice

3 weeks ago

Salford, United Kingdom Frenkel Topping Ltd Full time

**Purpose**:
The main purpose of this role is to provide a key administrative support function to the Financial Services, responsible for a variety of tasks to ensure the smooth daily operation of the team and organisation.

**Key Responsibilities**
- Updating the CRM system and Intelligent Office with required information
- Interacting with clients either on the phone or in person
- Answering phones and connecting calls to the relevant department
- Taking phone messages and passing these on
- Occasionally undertake reception duties and ensure visitors are dealt with promptly and courteously using a professional manner.
- Managing and distributing incoming and outgoing post when required
- Completing office tasks for relevant departments:

- Personal Injury Trust Team
- Financial Services Team
- Expert Witness Team
- Marketing Team
- Finance & Accounts Team
- Ascencia Investment Management
- Compliance Team
- (and other areas of the business if required)
- Taking ownerships of projects when required
- Dealing with other businesses throughout the Frenkel Topping Group

**Person Specification**

**Experience**
- Experience in using Microsoft Office software products including Word, Outlook & Excel

**Skills & Abilities**
- Excellent telephone manner
- Ability to multitask
- Good communication skills

**Personal Qualities**
- Display self-motivation, drive and enthusiasm.
- Possess a flexible approach to work
- A desire to support vulnerable clients
- Be hard working, enthusiastic
- Punctual, organised, professional and reliable

**Education and Training**
- Educated to GCSE level in Maths and English grade 6 or above (or equivalent).
- Excellent written and verbal communication and numeracy skills

**General Responsibilities**
- This job description is current at the date shown, but in consultation with you, it is liable to variation by management to reflect or anticipate changes in or to the job. It is expected the post holder will when required undertake other duties commensurate with the post and salary grading if required.
- Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company policies. If you are unclear at any time refer to your manager.
- Undertake all reasonable personal development actively designed to support you in your role.

**And last but not least... what's in it for you?**
- We are passionate about growth and aim to provide every employee with a clear development plan, with regular reviews that enable them to reach their career goals
- Working within an expanding business with an ambitious growth strategy
- Fantastic benefits including private health care, flexible working opportunities, cycle to work scheme, critical illness cover, employee recognition and more

We look forward to hearing from you
- Frenkel Topping Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace._
- Frenkel Topping Group is proud to be Disability Confident Committed. If you are invited to an interview, please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability._

Frenkel Topping Limited is proud to be part of the Frenkel Topping Group Family

**Why work for Frenkel Topping Group**
We know that work is an important part of all of our lives, but we believe there’s more to work-life than the jobs we do. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services.

Ultimately, if you feel comfortable, happy, valued and fulfilled at work, you are able to deliver the very best service to our clients - the legal community working in personal injury and clinical negligence and the individuals who have experienced life-changing events.

**We know opportunity is important. **As a fast-growing group of businesses, delivering complementary services, there is always opportunity for development and progression.

**We value our history** and the reputation we’ve built in 30 years and the security and stability it brings to our business.

**We’re focused on the future** and all of the opportunity it presents. We believe our greatest successes are yet to come.

**Our industry is changing** and we want to be at the forefront of that change. We are in the position to drive positive developments in a once traditional sector and that really excites us.

**We focus on the individual.** The strength of our team depends entirely on every single person who is part of it. We recognise we’re all different and we embrace that by supporting the person as well as the wider team.

**Your impact matters. **We value contribution in all its forms - whether that

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