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Service Coordinator

1 month ago

Preston, United Kingdom Pakawaste Engineering Services Ltd Full time

**Service Coordinator Core Job Requirements & Duties**
- A strong sense of organisation - Time Management, Proactiveness
- Proven experience as a Service Coordinator or a similar role
- An ability to work well within a team
- Understanding Inclusion & Ethical standards the company adhere to
- Willingness to learn and adapt accordingly
- Driven and determined
- Work well under pressure - We are all in this together
- Positive approach to task and people.
- Able to problem solve using your team around you
- Able to use and interpret Microsoft office tools such as Excel & Word
- Take ownership and responsibility of your workload and assist others.

**‘ESSENTIAL’** **Duties**
- Diary planning for planned maintenance, breakdowns and repairs.
- Book engineers on site and keep our customers updated.
- Generating invoices for work completed.
- Processing subcontractor paperwork.
- Manage any site permits required for the field engineers.
- Follow up on quotations issued by the Service Desk.
- React quickly and effectively to potential customer issues
- Answer the telephone with a smile.
- Follow and understand company policies and procedures.
- To actively support the team by completing administration support across the departments.
- Put the customer in the heart of everything you do, working to achieve the 24-hour SLA.
- Identify and manage your individual workload.
- Meet and exceed the customers’ expectations.
- Immediate reporting of quality issues, rectify and learn from them.
- Update your manager at the start of each day of any concerns or issues that will prevent you from executing the daily service plan.
- Any other duties as and when reasonably required and directed from your Manager.

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Eng/SC/22

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