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Export Customer Service Coordinator

4 months ago

Preston, United Kingdom The Recruitment Co. Full time

Export Customer Service Coordinator
Preston, Lancashire
Up to £34,000 per annum dependent on experience
Full time - 37.5 hours per week - 4 days in the office & 1 day from home
Permanent

Our long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.

Export Customer Services Coordinator responsibilities:

  • Processing orders accurately within SAP with appropriate charges, understand and navigate stock, order entry & despatch screens. Work with customer to ensure orders are despatched on time and in full. Create Export Documentation in both systems and produce regular outstanding customer order reports as required
  • Manage a complex despatch schedule across 3 despatch points, combining shipments where feasible from 3 locations. Managing PGI targets as agreed, understanding of export shipment terms and minimising cost to the business by effective management of logistics
  • To provide high quality proactive communication to our clients customers ensuring that communication targets to customers are achieved and manage e-mail queue in line with SLA's. Build relationships with own accounts to enable our client to meet and exceed customer expectations.
  • Ensure customer queries/concerns/complaints are logged in the relevant databases. Ensure correct procedures and approvals are followed for all complaints/transactions. Manage all investigations to identify where the process failed, and maintain excellent communication with the customer throughout.
  • Communication to key Stakeholders across 3 sites, managing 3 different despatch /production and manufacturing demands, including weekly calls with key stakeholders to ensure timely shipments. Detailed review and approval of freight invoices

Export Customer Service Coordinator requirements:

  • Must have previous experience working within export customer service
  • Order processing experience
  • Experience of SAP order processing system
  • Ability to multitask and prioritise workload effectively
  • Effective communication skills - verbal & written
  • Excellent attention to detail
  • Interpersonal skills and ability to translate customer requirements by asking appropriate questions

Please apply in the first instance with a copy of your CV

CPDaventry

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.