User Experience Designer

2 days ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Are you an experienced user experience or interaction designer with a proven track record of success and a desire to make a difference? If so, we have an exciting opportunity for you.

We're recruiting a User Experience Designer to join our growing and supportive user-centred design community. You will be responsible for designing the best way for users to interact with services, in terms of both overall flow and at the level of individual design elements. You will work collaboratively within multidisciplinary project teams alongside user researchers, developers, service designers, product owners and others.

Hear from our team and learn more about what it's like to work at NHSBSA.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development and support
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

As a User Experience Designer, you will lead on our approach to enabling users to interact with all of our digital services in terms of overall flow and individual design elements. You will have an inclusive, user-centred approach and enjoy adapting and learning at pace.

As a confident and competent designer, you will work independently to develop designs based on evidence of user needs and organisational outcomes. You will have a community of design colleagues to access guidance and support when needed.

We're working in a hybrid way (predominantly remotely), spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.

If you'd like to know more about this role or working in Digital, Data and Technology, please get in touch for an informal chat.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**Job purpose**:
User experience designers will work within agile teams alongside researchers, analysts, developers, product managers and supporting staff,
delivering services that are relevant and useful to millions of users with a variety of needs and abilities. You will support the successful delivery of the
user experience through the design of customer journeys, wire framing, user research, and data visualisation.

**In this role, you are accountable for**:

- Understanding user needs and translate them into the design of products and services.
- Designing and prototyping user journeys, interfaces and interactions. Simplifying complex transactions and explaining clearly to non-designers the reasons for design choices.
- Working closely with user researchers to actively input to research plans, assist with testing and analysing research results.
- Working with designers to create a library of standard design patterns and promote its use across digital services.
- Supporting the identification and proposing of changes and sharing of good practices that can be adopted to drive design standards and ensure appropriate governance.
- Contributing to the development and continual enhancement of products.
- Following methods and standards to achieve a high level of user-friendliness in our products.
- Evaluating design proposals from external suppliers, and make recommendations to senior stakeholders.
- Working within a multi-disciplinary team of software developers, testers and architects and support a culture focused on ensuring customer needs are met.
- Delivering designs that meet web standards, ensuring that key elements are built in from the outset.
- Presenting to a variety of stakeholders, in-depth information concisely within sprint reviews and lunch and learn sessions.
- Participating within Communities of Practice.

For full details please visit the attached Job Description & Person Specification.

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