Call Handler
2 weeks ago
**Call Handler**
**Newcastle - HYBRID WORKING**
**Full Time - 37.5 hours a week - Shifts between 6am
- 8pm - 7 days a week**
**£10.25 per hour**
**12 Month Contract**
- Our client is a large facilities management company looking for a Call Handler to assist on a fast paced contract. _
Duties (not limited to):
- Handling inbound and outbound calls
- Logging jobs and allocating work to engineers
- Prioritising work as appropriate and efficiently
- Cross check all assignments
- Chase up outstanding reports from engineers & clients etc
- Working towards SLAs
- Running reports
- Manage the completion process once works are carried out
- Ensure compliance and procedures are followed as directed
- Other ad hoc administrative duties as required
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