Therapy Rooms Receptionist

2 weeks ago

London, United Kingdom Neal's Yard Remedies Full time

**Purpose**:
To be proactive in giving our customers a friendly welcome and an exceptional client experience, sharing a passion for the treatments we offer and the service we provide at the therapy rooms. Contribute to creating a warm and friendly atmosphere and an outstanding therapy rooms environment, for our clients, therapists and our team.

**Role Responsibilities**:
**Customer Service**
- Give a warm welcome to every client and therapist as they come into the therapy rooms.
- Approach and be approachable and open a conversation with the client to establish their needs and offer advice and assistance as required.
- Share your knowledge and experience on wellness and therapies; give expert advice to guide customers in finding the best therapies for them and their needs if applicable.
- Using a caring and knowledgeable approach, build relationships with clients so they feel comfortable and want to come back time and again.
- Take an active approach to therapy knowledge through attending company training, talking to therapists, and personal research to become knowledgeable in these areas.
- Encourage new clients to explore new treatment options as well as maintaining established relationships with regular clients.
- Represent each therapists’ business under the umbrella of Neal’s Yard Remedies, with excellent communication, promoting each individual and feeling confident in reading a client’s specific therapy requirements.

**Reception Processes**
- You will also be liaising with client and practitioner to manage the therapists’ diaries, promoting their services and upholding the regulations and policies put in place by the company to protect client and therapist.
- You will be active in making sure the reception area and therapy rooms are always looking their best and are presented to the highest standards; this requires an eye for detail and a high visual standard.
- Develop strong and collaborative relationships within the therapy rooms and with people you meet from across the business.
- To work capably using our booking system (training provided) to give our clients an efficient service.
- Ensure any reporting and administrative tasks you are assigned are completed accurately and on time.
- Maintaining GDPR guidelines and health and safety awareness in the therapy rooms.
- Engage in our positive health and safety culture
- Notify the company of any potentials risk to your, or your colleagues, health, safety and wellbeing whilst at work
- Cooperate with the company by following processes and training provided on health and safety

**Knowledge, skills and experience**
- Previous experience in a similar role.
- Team work as well as independent working.
- The ability to act pre-emptively to ensure a smooth-running clinic each day.
- Therapy rooms experience and/or qualifications not essential but preferable.
- Passion for and/or knowledge of natural therapies.

**The Person**
- Naturally friendly and approachable with a caring attitude towards clients.
- Collaborative and positive with the ability to stay calm under pressure.
- A great team worker who is inspired to work with the team to deliver great results.
- Honest, fair and kind with clients and colleagues.
- A naturally diplomatic and compassionate person who seeks to resolve issues.
- A passion and commitment to learning about wellness and therapies.
- Excellent communication and listening skills.
- Fastidious personal hygiene and high personal presentation.
- An eye for detail.
- Able to work flexible hours as required.
- Naturally embodies the values contained in the ‘Essence of Neal’s Yard Remedies’.

**Job Types**: Part-time, Permanent

**Salary**: £11.25 per hour

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to work both weekdays and weekends?

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