Patient Access Clerk

3 weeks ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

We are looking to appoint a Patient Access Clerk

Monday - Friday

08.30am - 5.00pm (1 x 30 minute & 2 x 15 minute unpaid breaks)

The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.

To undertake various administrative duties associated with the custody and use of Health Records aswell as those associated with a patient’s admission and/or attendance to the Trust, as outlined in the
Patient Access Policy (OP39)

It is expected that staff will undertake duties relating to any aspect of service provided by the Patient Access Services Team.

It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.

To ensure patient confidentiality is maintained at all times.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS)

To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets.

To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested.

To be responsible for the booking of interpreters for patient clinic appointments as requested.

To take necessary action to book, cancel or change appointments on the PAS.

To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice.

To raise any foreseeable capacity issues where patient slots are not available to your line managers

To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance are
available.

To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted.

To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format

To provide a patient focused reception service, ensuring that the service is efficient and welcoming.

To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7

To make appointments, place on OWL and discharge patients where necessary using PAS

To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic.

To arrange transport for patients as required.

To accurately input and update all patients related information onto the computerised Patient Administration System.

To ensure that the 18 week RTT pathways are opened and closed appropriately.

To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards of
confidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues.

To be familiar and comply with all Divisional and Trust policies, procedures and practices.

To take part in the annual appraisal system.

To cover in the absence of colleagues as required.

To undertake mandatory training sessions and undergo training as deemed appropr

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk within the Patient Access Services working in the Ophthalmology team. 37.5 hours - Mon - Fri 08: 30 - 17:00 The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint Patient Access Clerks. 20 hours - Monday to Friday 16:00pm to 20:00pm in the Call Centre. The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and...

  • Patient Access Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to appoint a Patient Access Clerk Monday - Friday 08.30am - 5.00pm (1 x 30 minute & 2 x 15 minute unpaid breaks) The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face...

  • Patient Access Waiting List Coordinator

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy.2. To select cases for theatre lists within give guidelines ensuring the nation and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided,...

  • Deputy Patient Access Supervisor

    2 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Job summary We are looking to appoint a Deputy Patient Access Supervisor within the Patient Access Services. To assist with the co-ordination and management of an efficient and effective Patient Access service. In accordance with Trust policies and procedures, and in the most cost effective manner. To deputise in the absence of the Patient Access...

  • Orthotic Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Cannock Chase Hospital, Wolverhampton NHS Trust is looking for a motivated, confident and experienced orthotics clerk. This is an exciting opportunity to join our team. Our orthotic service provides both in and out patient interventions and services to external clinics based in Wolverhampton and the surrounding areas.

  • Ward Clerk

    4 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Stroke...

  • Deputy Patient Access Supervisor

    2 days ago

    Wolverhampton, West Midlands, United Kingdom Wales Medicines Strategy Group Full time

    We are looking to appoint a Deputy Patient Access Supervisor within the Patient Access Services. To assist with the co-ordination and management of an efficient and effective Patient Access service. In accordance with Trust policies and procedures, and in the most cost effective manner. To deputise in the absence of the Patient Access Supervisor, and...

  • Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide an efficient, Courteous and helpful reception service to Patients, their families and other Professionals when they contact the Ward/Clinic, to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the...

  • Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Trauma...

  • Scanning Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    The Ophthalmology Directorate is implementing an Electronic Patient Record and is looking to recruit 2 full time Scanning Clerks to scan paper documents into the Record on daily basis. Applicants should be computer literate and have some previous admin experience. Although previous experience in a similar role is desirable it is not essential as training...

  • Receptionist / Ward Clerk

    4 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    18hrs per week Fixed Term Contract for 10 months Monday 16.00pm - 22.00pm Wednesday 16.00pm - 22.00pm Friday - 16.00pm - 22.00pm We are looking to appoint a Receptionist / Ward Clerk within Women and Neonatal services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates. The posts will undertake various clerical /...

  • Receptionist / Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    12hrs per week Tuesday - 16.00pm - 20.00pm (4 hrs. no break) Thursday -16.00pm - 20.00pm (4 hrs. no break) Friday -16.00pm - 20.00pm (4 hrs. no break) We are looking to appoint a Receptionist / Ward Clerk within Women and Neonatal services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates. The posts will...

  • Receptionist / Ward Clerk

    4 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    15hrs per week Wednesday 8.00 - 16.00 (30 min break) on main reception Friday 8.00 - 16.00 ( 30 min break) on Triage We are looking to appoint a Receptionist / Ward Clerk within Women and Neonatal services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates. The posts will undertake various clerical / reception...

  • Receptionist / Ward Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To use a range of IT systems to support the Trust requirements within the Health Record field Respond in a professional and Courteous manner when dealing with confidential or sensitive issues. To undertake full receptionist duties, ensuring the service is efficient and Welcoming, maintaining confidentiality at all times. To be responsible for the security of...

  • Ward Clerk/ Receptionist

    4 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with each patient’s journey. An opportunity...

  • Receptionist / Ward Clerk

    3 weeks ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Job summary 15hrs per week Monday - (30 min break) on main reception Friday - ( 30 min break) on main reception We are looking to appoint a Receptionist / Ward Clerk within Women and Neonatal services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates. The posts will undertake various clerical / reception...

  • Orthotic Clerk

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Cannock Chase Hospital, Wolverhampton NHS Trust is looking for a motivated, confident and experienced orthotics clerk. This is an exciting opportunity to join our team. Our orthotic service provides both in and out patient interventions and services to external clinics based in Wolverhampton and the surrounding areas. To deliver an effective and competent...

  • Onsite Patient Services Administrator

    1 month ago

    Wolverhampton, United Kingdom HealthHarmonie Full time

    **Contract Type**: Full-Time, Permanent **Hours**: 37.5 hours per week **Location**:Wolverhampton Road, Wolverhampton **ABOUT US** Established in 2003, HealthHarmonie has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to...

  • Equality, Diversity and Inclusion and Patient

    1 month ago

    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To be the Trust patient led contact officer for Equality and Diversity working within the Patient Experience team. To deal with Trust wide queries from colleagues around patient equality issues and to provide support and advice in such. To lead on Equality workstreams such as Assessible Information Standards, Equality Delivery System and driving forward...