Customer Service Advisor

6 months ago

Sheffield, United Kingdom Altrix Technology Ltd Full time

Altrix Technology Limited is a health-tech company, with our head office located in Sheffield. Our thriving contact centre in our Sheffield office is looking for further expansion within our operations team.

Altrix specialises in the automated recruitment and placement of flexible Healthcare Professionals into the highly regulated NHS. Altrix is different because we are technology first, ensuring automation and efficiency is at the forefront of how our users and clients experience our platform, app and service. We are disrupting the world of temporary recruitment for specialised and regulated industries through much needed automated technologies.

By providing a fast and convenient shift bookings solution, Altrix has four major goals:

- Automating flexible workforce recruitment and placement for the NHS;
- Considerably reducing agency costs (We estimate saving £25m p.a. for the NHS);
- Improving hourly rates for Healthcare Professionals;
- Creating a marketplace with pricing transparency.

There has never been a more exciting time to be involved with Altrix; we are building a reputation as a high quality temporary nursing agency and are excited about the next chapter of growth. If you are creative, respectful, honest, responsible, brave, and customer focused Altrix would love to hear from you.

**Role Outline**

**Job Title: Customer Service Advisor**

**Location**:Sheffield/ Hybrid

**Role Outline and Purpose**:
You will report directly to your Operations Manager and meet agreed targets and performance metrics.

**Salary**:£23,000 - £25,000 per annum + 20% Bonus _dependent on experience_

**Company Benefits**:

- 25 days holiday per annum (rising to 27 after 2 years) + 8 bank holidays & your birthday off
- Company Socials (Events ranging from free breakfast socials to after work nights out on a monthly basis)
- Healthcare Cash Plan (Covers medical bills, prescriptions and even massages and yoga)
- Employee Assistance Programme (24 hour mental health and wellbeing phoneline and employment support)
- Hybrid Working (Once you’ve passed probation you get the option to work from home on a hybrid basis - and get £250 to spend on a home office setup)
- Flexible Working/Condensed Hours
- Pension Scheme
- Eligible for company bonus

**Hours**:Full Time (37.5 hours p/w) or Part Time (Minimum 12 hours p/w)
- Our service opening hours are from 5:00am - 22:00pm Mon
- Sun. Flexible and Variable hours will be agreed individually and no one is expected to cover all opening hours._

**Tenure**:Permanent

**Key Tasks**:

- Follow internal systems and processes in relation to shift bookings, timesheets, pay and other queries from members and clients.
- Ensuring automated tasks run to schedule.
- First line trouble shooting of issues and escalation where appropriate.
- Removing expired bookings from Altrix platform
- Maintaining secure, efficient and accurate records.
- Configuring and maintaining data within Altrix platform.
- Provide support and service information to members, to encourage utilisation and retention.
- Completing and submitting agency checklists
- Work efficiently, proactively and to the best of their ability to achieve agreed targets of customer service and subsequent utilisation.
- Developing professionally and personally.
- Maintaining an acceptable level of knowledge about the Altrix service and keeping up-to-date with proposition developments.

**Person Specification**

**Qualifications, education and training**
- GCSE or demonstrable equivalent experience

**Skills and knowledge**
- Excellent verbal and written communication skills
- Awareness of NHS employment standards_(Desirable)_

**Experience**
- Experience of working in a customer service environment
- Enthusiastic team player
- Worked in a sales environment or within a performance driven industry _(Desirable)_
- Recruitment background _(Desirable)_

**Personal Qualities**
- Ability to demonstrate Altrix’ values
- Ability to manage time effectively
- Ability to prioritise workload

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