Customer Service Advisor

4 weeks ago

Sheffield, United Kingdom Altrix Technology Ltd Full time

Altrix Technology Limited is a health-tech company, with our head office located in Sheffield. Our thriving contact centre in our Sheffield office is looking for further expansion within our operations team.

Altrix specialises in the automated recruitment and placement of flexible Healthcare Professionals into the highly regulated NHS. Altrix is different because we are technology first, ensuring automation and efficiency is at the forefront of how our users and clients experience our platform, app and service. We are disrupting the world of temporary recruitment for specialised and regulated industries through much needed automated technologies.

By providing a fast and convenient shift bookings solution, Altrix has four major goals:

- Automating flexible workforce recruitment and placement for the NHS;
- Considerably reducing agency costs (We estimate saving £25m p.a. for the NHS);
- Improving hourly rates for Healthcare Professionals;
- Creating a marketplace with pricing transparency.

There has never been a more exciting time to be involved with Altrix; we are building a reputation as a high quality temporary nursing agency and are excited about the next chapter of growth. If you are creative, respectful, honest, responsible, brave, and customer focused Altrix would love to hear from you.

**Role Outline**

**Job Title: Customer Service Advisor**

**Location**:Sheffield/ Hybrid

**Role Outline and Purpose**:
You will report directly to your Operations Manager and meet agreed targets and performance metrics.

**Salary**:£23,000 - £25,000 per annum + 20% Bonus _dependent on experience_

**Company Benefits**:

- 25 days holiday per annum (rising to 27 after 2 years) + 8 bank holidays & your birthday off
- Company Socials (Events ranging from free breakfast socials to after work nights out on a monthly basis)
- Healthcare Cash Plan (Covers medical bills, prescriptions and even massages and yoga)
- Employee Assistance Programme (24 hour mental health and wellbeing phoneline and employment support)
- Hybrid Working (Once you’ve passed probation you get the option to work from home on a hybrid basis - and get £250 to spend on a home office setup)
- Flexible Working/Condensed Hours
- Pension Scheme
- Eligible for company bonus

**Hours**:Full Time (37.5 hours p/w) or Part Time (Minimum 12 hours p/w)
- Our service opening hours are from 5:00am - 22:00pm Mon
- Sun. Flexible and Variable hours will be agreed individually and no one is expected to cover all opening hours._

**Tenure**:Permanent

**Key Tasks**:

- Follow internal systems and processes in relation to shift bookings, timesheets, pay and other queries from members and clients.
- Ensuring automated tasks run to schedule.
- First line trouble shooting of issues and escalation where appropriate.
- Removing expired bookings from Altrix platform
- Maintaining secure, efficient and accurate records.
- Configuring and maintaining data within Altrix platform.
- Provide support and service information to members, to encourage utilisation and retention.
- Completing and submitting agency checklists
- Work efficiently, proactively and to the best of their ability to achieve agreed targets of customer service and subsequent utilisation.
- Developing professionally and personally.
- Maintaining an acceptable level of knowledge about the Altrix service and keeping up-to-date with proposition developments.

**Person Specification**

**Qualifications, education and training**
- GCSE or demonstrable equivalent experience

**Skills and knowledge**
- Excellent verbal and written communication skills
- Awareness of NHS employment standards_(Desirable)_

**Experience**
- Experience of working in a customer service environment
- Enthusiastic team player
- Worked in a sales environment or within a performance driven industry _(Desirable)_
- Recruitment background _(Desirable)_

**Personal Qualities**
- Ability to demonstrate Altrix’ values
- Ability to manage time effectively
- Ability to prioritise workload

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    1 week ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?The RoleAs one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate manner.Our advisors...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Customer Service Assistant

    4 weeks ago

    Sheffield, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...

  • Customer Service Advisor

    3 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Team Member

    3 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    3 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    2 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Team Member

    4 weeks ago

    Sheffield, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom Elevation Recruitment Group Full time

    Temporary Customer Service Advisor Sheffield £23,000 4 Months Elevation Recruitment Group is excited to partner with a renowned Sheffield-based software company to recruit a Temporary Customer Service Advisor. This role offers a fantastic opportunity for a dedicated individual to become part of a vibrant and forward-thinking team on a 4 month contract. As...