Strategy & Assurance Lead

3 weeks ago


South East London, United Kingdom GBRTT Full time

**Job Ref**:THE1283

**Branch**:Hybrid Working

**Location**:Hybrid Working, London (South East)

**Salary/Benefits**:£85,395 - £96,070 Fixed term contract 12+ months

**Contract type**:Fixed Term

**Hours**:Full Time

**Hours per week**:35

**Posted date**:21/07/2023

**Closing date**:06/08/2023

**The job**

You will be collaborating within the wide rail landscape defining our approach to market engagement, providing strategic input, and using your expert knowledge and influence to get by-in from our key stakeholders and partners.

This is an exciting opportunity to support our PAYG Director and ensure that we have effective assurance in place when delivering the programme.

You will be key in meeting the needs of GBRTT’s Fares, Ticketing and Retail (FTR) team, the wider industry and our customers.

This would be an ideal opportunity for an individual looking to join an exciting and challenging team, whilst making a huge impact across the business.

**A bit about the team.**

The FTR programme is fundamental towards creating a simpler and better railway experience for everyone in Britain.

This is a once in a generation opportunity to significantly transform the customer experience by modernising ticketing, simplifying journeys, removing barriers and ensuring people are charged fairly.

We want to provide better travel information to help passengers whenever they need it throughout their journey and we’re working on improvements that give customers confidence when booking, making them feel valued for choosing rail.

**What will you be bring?**
- Experience of successfully delivering as part of a large cross-functional team in a complex, matrix organisation.
- Strong understanding of strategy development and implementation, with proven ability of delivering strategic change programmes.
- Strong understanding of rail fares, pricing, and products.
- Strong understanding of payment service technologies, Pay as You Go technologies associated implementation of such technologies as well as the challenges, issues and opportunities within PAYG fares, ticketing and retailing within the rail sector.
- Strong experience of driving customer-focused changes (both from an operational and cultural perspective), with a passion for improving customer experience.
- Highly adept and persuasive communicator with the ability to negotiate, influence at an executive level and broker relationships with national and regional stakeholders, with an ability to present and articulate complex matters in a simple and effective way to a range of stakeholders, and to gain TOC (Train operating companies), RDG (Rail Delivery Group), DfT (Department for Transport) and HM Treasury buy-in and commitment.
- Strong commercial acumen, with proven ability to manage budget and deliver required outcomes of tens of millions of pounds.
- Ability to build and develop business cases in line with government guidance.
- Strong knowledge and experience of various programme and project and quality management approaches and principles.

***This role is available on a **Fixed Term Contract** and **Secondment** basis for 12 Months

The role is based out of London Waterloo and is hybrid working - covering 2/3 days in the office.


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