Ict Apprentice
4 weeks ago
**About us**
In 2004, founder Lee Pepper, noticed that small businesses in South London were struggling to find good, reliable, and trustworthy IT support. He decided to create a solution for the problem (something we pride ourselves in still doing) and founded LP Networks. Since then, we've grown and have supported and helped many small and medium-sized businesses achieve their goals, by providing them with an honest and outstanding IT Support service.
ICT Apprenticeship
**Salary**: 16k
Location: SE9 3QE
The Analyst on a day to day basis should report to the Service Desk Manager and has an escalation path to the Operations Director. Along with the team the Analyst is responsible for providing technical support to LP Networks client base.
- Answer the incoming Service Desk Calls in a professional manner
- Deliver high quality remote support on a range of technical incidents and problems across the client base
- Respond to and effectively resolve or escalate customer incidents, queries or complaints.
- Handle incidents and escalate problems on the various platforms and supported networks from logging ticket to resolution
- Perform IT administrative tasks on both user and server related issues
- Communicate with customers and suppliers/3rd parties at all levels internally and externally
- Help support, train and mentor other team members
- Take a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
- Take ownership of incidents assigned to you and manage them through to resolution
- Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix
- Application troubleshooting
**Skills**
- Solid communication skills to understand client/client representatives concerns and requirements
- Able to prioritise under pressure and to work to deadlines
- Technically focussed but commercially aware
- Positive Disposition with a sense of humour
- Driven by results and by performing at the highest level
- Reliable and Punctual
- Ability to work within a team and add value to the members
- Comfortable communicating with staff of customers and internally at all levels (Owners trough to junior staff)
- Willingness to gain relevant qualifications and accreditation’s
- Able to work under pressure
**Job Types**: Full-time, Apprenticeship
**Salary**: £16,000.00 per year
**Benefits**:
- Company events
- Company pension
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- How long will it take to travel to SE9 3QE? (Office site)
- What did you achieve for your maths and English GCSE?
- Have you ever built a PC or upgraded any hardware?
Work Location: In person
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